Launchpad helps you manage your tourism business, from bookings to payments. By setting up your business profile, adding experiences, and integrating payment gateways, you can streamline operations and focus on delivering exceptional adventures. This guide walks you through the essential first steps to get your account ready for bookings.

Log in to your Launchpad account.

These steps will get your Launchpad account ready for bookings.

Your business profile is your online presence on Launchpad. It’s where guests and partners will find information about you.

Go to My Business.

Fill in your business name, contact details, ABN, logo and a description of what you offer. This information often appears on booking confirmations and guest communications, so make it professional and accurate. Upload your logo for branding.

Whether you run tours, offer accommodation, operate attractions or provide unique activities, Launchpad helps you define and showcase them.

Go to Experiences > Click Add Experience.

Give your experience a clear name (e.g., "Great Barrier Reef Snorkel Tour"). Write a description highlighting what makes your experience special. Upload high-quality images and videos. Specify experience types (e.g., tour, activity, rental), duration and any inclusions/exclusions.

Specify when your experiences are available and how much they cost.

From the experience creation screen, set your operating dates and times. You can define daily, weekly or seasonal schedules, as well as specific session times. Block out any dates you're closed or fully booked. Define your base prices, child rates, concession rates, group pricing and any add-ons. Adjust rates based on demand or season.

To receive payments:

Go to Settings > Payments.

Connect your preferred payment provider (e.g., Stripe, PayPal, Square). Follow the on-screen instructions to link your existing account or set up a new one. Ensure your bank details are correct to receive payouts.

Let customers book directly from your website.

Go to Settings > Booking Widgets (or similar, depending on the exact naming).

Launchpad provides code for a booking widget or a direct booking link. Copy this code and paste it into your website's HTML where you want the booking functionality to appear. This allows customers to book 24/7. If you don't have a website, Launchpad can provide a basic booking page.

Launchpad is packed with features designed to streamline every aspect of your tourism operation. Here's a glimpse into the tools at your disposal:

Manage all your bookings in one place. Launchpad provides a dashboard to manage all your bookings, whether they come from your website, OTAs or manual entries. View real-time availability, modify bookings and communicate with guests.

Control your capacity. Define your inventory for each tour, activity or accommodation unit, and Launchpad automatically updates availability across all your sales channels as bookings come in. Prevent overbooking and maximise your yield.

Adjust prices to respond to demand, seasonality or special events. Create promotions, discounts and gift vouchers to attract more guests and boost off-peak sales. Implement pricing strategies.

Offer your guests a secure checkout experience. Integrate with payment gateways to accept credit cards, digital wallets and other payment methods. Manage deposits, full payments and refunds directly within the platform.

Connect to Online Travel Agencies (OTAs) like Viator, GetYourGuide and Expedia. The channel manager ensures your availability and pricing are synchronised across all platforms.

Build relationships with your guests. Launchpad stores guest details, booking history and communication logs, allowing you to personalise interactions, follow up and encourage repeat business.

Make informed decisions with insights into your business performance. Track sales, booking trends, guest demographics, revenue sources and more. Customisable reports help you identify opportunities and areas for improvement.

Equip your website with a booking engine. Customise its look and feel to match your brand, offering a direct booking experience.

Create user accounts with specific roles and permissions. Ensure your staff only access the information and functions relevant to their duties, maintaining security and control.

Launchpad is intuitive and easy to use.

The Dashboard provides an overview of daily operations, showing upcoming bookings, recent activity, key performance metrics and important notifications.

The Main Menu provides access to all major sections of Launchpad:

Within each main section, sub-menus or tabs help you navigate specific functionalities. For example, under Experiences, you might have tabs for Details, Availability, Pricing and Images.

Use the Search Bar to quickly find a specific booking, guest or experience. Type in a name, booking ID or keyword.

Hover over the question mark (?) or info (i) icons for helpful tooltips.

The Settings icon (⚙️) provides access to account configurations, user management and other adjustments.

Explore each section to understand the platform.

We provide support to ensure your success with Launchpad.

The Help Centre provides articles, step-by-step guides and FAQs covering Launchpad. It's available 24/7. Click the Help or Support link in the platform's footer or top right corner, or visit our support website.

Our support team is available via Live Chat during business hours. Look for the chat bubble icon.

Our Email Support team assists with detailed queries, technical issues or requests that require investigation. We aim to respond promptly. Send an email to `[email protected]`. Include your business name and a clear description of your issue.

We host webinars and provide video tutorials to help you master Launchpad's features and discover new tips. Check the Resources or Training section within the Help Centre or your Launchpad dashboard for upcoming sessions and recorded content.

Connect with other Australian tourism operators using Launchpad! The Community Forum is a place to share tips, ask questions and learn from your peers.

For further assistance, contact us at [email protected]