The My Business dashboard provides an overview of your organisation's presence and performance. Tourism operators can use it to monitor their product catalogue, team access, profile completeness, and identify areas for improvement to maximise their visibility.
Accessing this feature
Go to My Business.
How to use it
The My Business dashboard is organised into key sections, each providing information and functionalities to help you manage your organisation efficiently.
Organisation Hero Section
The Organisation Hero Section at the top of your My Business dashboard presents your core organisational identity. This section provides immediate recognition and essential contact information.
This section displays:
Organisation Logo: Your primary visual identifier, ensuring brand consistency.
Organisation Name: The official name of your business.
Business Type: Categorisation of your business, such as 'Accommodation Provider', 'Tour Operator', 'Attraction', or 'Transport Provider'.
Contact Details: Key contact information including your primary phone number, email address, and website URL.
Maintaining accurate and up-to-date information in this section is important. It ensures that your organisation is correctly represented to potential partners, distributors, and guests viewing your public profile. Address any discrepancies via the Edit Profile quick action.
Key Performance Statistics (Stat Cards)
Below the Organisation Hero Section, you will find four stat cards. These cards provide an overview of operational metrics related to your organisation's activity.
The four key performance indicators are:
Products Listed:
What it shows: The total number of products, experiences, or services your organisation has listed in your product catalogue.
Why it's important: This reflects the breadth and depth of your offerings. A higher number generally indicates a more comprehensive presence and diverse appeal. Review this number to track your product development and listing efforts.
Team Members:
What it shows: The current count of individuals who have access to manage your organisation's profile and products.
Why it's important: This provides insight into your internal management structure and collaboration. Ensuring the correct number of team members with access is important for operational security and efficiency.
Linked Experiences:
What it shows: The number of your listed products or experiences that are integrated with external booking systems, distribution channels, or other platforms.
Why it's important: This is an indicator of your readiness for distribution and sales. A higher number of linked experiences suggests greater reach and potential for bookings, increasing your market access and revenue opportunities.
Best Match %:
What it shows: A metric representing how completely your organisation's profile and product listings align with guidelines for discoverability, data richness, and overall quality. It is calculated based on factors such as profile completeness, image quality, descriptions, and categorisation.
Why it's important: The Best Match % is an indicator of your potential visibility. A higher percentage signifies that your profile and products are more likely to be found and understood by users and distributors. Striving to improve this percentage contributes to maximising your exposure and market appeal.
For a more detailed understanding of these metrics and strategies for improvement, refer to the "Understanding Your Business Stats" article.
My Products Grid
The My Products Grid offers a snapshot of your organisation's product catalogue. This section provides a visual overview of your most recent or featured products.
Key features of the My Products Grid:
Product Display: This grid showcases up to six of your products. Each product entry includes its primary image, name, and current status (e.g., Draft, Published, Archived).
Visual Overview: It provides a visual representation of your offerings, allowing you to verify the presence and status of key products without going to the full product catalogue.
Quick Identification: You can identify products that might require updates, further development, or a change in status.
While not a list, the My Products Grid serves as a monitoring tool for the status of a selection of your offerings. It prompts you to engage with your full product catalogue for detailed management. To manage your complete product catalogue, including adding new products, editing existing ones, or changing their status, use the Manage Products quick action.
Quick Actions
The Quick Actions section provides access to the most frequently used management functions. These buttons streamline your workflow by directing you to the relevant administrative pages.
The available Quick Actions are:
Manage Products:
Purpose: This action takes you to your product catalogue management page. Here, you can add new products, edit details of existing products, manage pricing, and control their publication status.
URL: /products
Related Article: For an in-depth guide on managing your offerings, consult the "Managing Your Product Catalogue" article.
Manage Team:
Purpose: Selecting this action takes you to the team management interface. This is where you can invite new team members, modify existing user roles and permissions, or remove individuals from your organisation's account.
URL: /team
Related Article: For detailed instructions on user management, refer to the "Team Management Guide" article.
Edit Profile:
Purpose: This button takes you to the organisation profile editing page. On this page, you can update all details of your business, including contact information, business type, descriptions, and upload a new logo. Maintaining an accurate and complete profile is essential for your public presence.
URL: /my-business
Related Article: For guidance on optimising your organisation's profile, review the "Edit Organisation Profile" article.
Public Page:
Purpose: Clicking this action will open your organisation's public-facing profile page in a new browser tab. This allows you to preview how your business and its listed products appear to potential guests, partners, and distributors who view your profile outside of the dashboard. It is a tool for ensuring your public presentation is professional.
URL: This will dynamically link to your specific public profile (e.g., https://launchpad.tourismaccelerator.com.au/public/your-organisation-slug ).
Related Article: To understand how your public profile is constructed and how to optimise it, consult the "Preview Your Public Profile" article.
Troubleshooting: If You Don't See Your Organisation
If you go to the My Business dashboard and find that your organisation's information is not displayed, or you encounter an error message, consider the following:
Login Verification: Ensure you are logged into your account with the credentials associated with your organisation.
Organisation Association: Your user account may not yet be associated with an organisation. If you are a new user, you may need to be invited by an existing administrator of your organisation, or you might need to complete the initial organisation setup process if you are the primary contact.
Permissions and Roles: While the My Business dashboard is accessible to all users associated with an organisation, specific administrative permissions are required to modify details. If you can see the profile but cannot perform certain actions, your role may be restricted.
New Organisation Setup: For newly registered organisations, there might be a processing period before your profile fully propagates across the system. Ensure all initial setup steps have been completed.
System Anomaly: In rare cases, a temporary system anomaly might prevent the display of information. Attempt to refresh your browser or log out and log back in.
If, after checking these points, you still cannot see your organisation's profile, please contact Tourism Accelerator Support immediately. Provide your registered email address, the name of your organisation, and a description of the issue you are encountering. Our support team will assist you in resolving the matter.
Tips
Regularly review your My Business dashboard to stay informed about your organisation's performance and identify areas for improvement.
Keep your organisation's information up-to-date to ensure accurate representation to potential partners and guests.
Use the Quick Actions to efficiently manage your product catalogue, team members, and organisation profile.
Need help?
For further assistance, contact us at [email protected]