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Cruise Arrival Management

Manage cruise ship arrivals to provide visitors with timely information and streamline operations. By centralising arrival details like ship name, arrival/departure times, and docking location, tourism operators can improve visitor welcome experiences...

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated over 2 months ago

Manage cruise ship arrivals to provide visitors with timely information and streamline operations. By centralising arrival details like ship name, arrival/departure times, and docking location, tourism operators can improve visitor welcome experiences and coordinate team logistics effectively.

Accessing this feature

Go to Cruise > Arrivals

How to use it

  1. Open Your Arrivals Guide: Go to your chosen Arrivals Guide.

  2. Find the Add New Arrival Button: Look for a prominent button that says Add New Arrival or Add Cruise Arrival. Click it.

  3. Fill in the Cruise Details: A new form will appear, asking for the cruise information.

  • Arrival Type: Select "Cruise Ship".

  • Cruise Ship Name: Enter the full name of the cruise ship (e.g., "Pacific Explorer," "Queen Elizabeth").

  • Arrival Date: Choose the arrival date from the calendar.

  • Arrival Time: Set the scheduled arrival time.

  • Departure Date (Optional): If the ship departs on the same day, leave it or select the same date. If staying overnight, select the departure date.

  • Departure Time: Set the scheduled departure time.

  • Docking Location / Port: Enter the specific port or pier name (e.g., "Station Pier, Melbourne," "Circular Quay, Sydney").

  • Estimated Passenger Count (Optional): Enter the passenger count.

  • Notes / Special Instructions: Add any extra information, such as:

  • "Shuttle bus service available to city centre."

  • "Special welcome desk near gangway."

  • "Booked tour groups meet at 9:00 AM at the blue flag."

  • "Expect large crowds between 9 AM - 11 AM."

  • Link to Experiences / Tours (Optional): Link to shore excursions or local experiences.

  1. Review Your Details: Double-check all entered information.

  2. Save Your New Arrival: Click the Save or Publish Arrival button. Done! Your new cruise arrival is now added to your Arrivals Guide.

Tips

  • Keep all cruise information in one easy-to-access place.

  • Share the guide with your staff.

  • Share arrival details with local transport companies, restaurant partners, or other tourism operators.

  • Edit arrival details quickly if a cruise ship's schedule changes.

Need help?

For further assistance, contact us at [email protected]

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