The Arrivals Guide Customisation feature allows you to create and modify arrival information for your guests. By providing clear check-in instructions, directions, and property rules, you can reduce guest inquiries and ensure a smooth arrival experience. This helps tourism operators save time and make a positive first impression.
Accessing this feature
REQUIRES_DEVELOPER_INPUT: The navigation path to access the Arrivals Guide feature needs to be verified and updated.
How to use it
Go to the Arrivals Guide section.
Choose to edit an existing guide or create a new one.
To edit, find the guide in the list and click the Edit button.
To create a new guide, click the Create New Guide or Add New Arrivals Guide button.
Give your guide a name in the 'Guide Name' field. This is for your reference.
Fill in the details:
Welcome Message: Start with a greeting, such as, "Welcome to [Your Property Name]! We're excited to host you."
Check-in & Check-out Times: State check-in and check-out times.
Key Collection / Access Instructions: Explain how guests will get their keys or access the property. Include details like lockbox codes or reception pick-up.
Directions to the Property: Provide easy-to-follow directions.
Wi-Fi Details: Share the network name and password.
Emergency Contacts: List important numbers, like after-hours contact, local police, ambulance, or fire services.
Property Rules/Important Notes: Include any specific rules (e.g., no smoking, quiet hours) or essential information about amenities.
Local Tips: Suggest your favourite local cafe, a great restaurant, or nearby attractions.
Add Visuals: Upload photos or short videos. A picture of the lockbox or a video showing the walk from the car park to the door can be helpful.
Preview your guide to see what your guests will experience.
Click the Save button.
Assign the guide to bookings/properties, if applicable.
Tips
Keep it concise and clear. Use short sentences, bullet points, and clear headings.
Use headings and bullet points. For example, use "Key Collection," "Wi-Fi Details," "Emergency Contacts" as headings.
Embrace visuals. If the system allows, upload photos of your entrance, the key lockbox, or a map.
Regularly review and update your guides every few months, or whenever something changes (like a new Wi-Fi password or a changed entry code).
Test it yourself. Read through your own Arrivals Guide on your phone. Does it make sense? Is everything easy to find? Could you follow the directions?
Add a personal touch. Start with a warm welcome message.
Consider different arrival scenarios. Does your property have self-check-in? Or do guests meet someone? Make sure your guide caters to the specific arrival process.
Need help?
For further assistance, contact us at [email protected]