The Check-In System allows you to quickly scan guest tickets and check them in. This eliminates paper lists and long queues, ensuring a smooth and efficient welcome for your guests. Real-time tracking of arrivals ensures everyone has a valid ticket, streamlining the start of tours and experiences.
Accessing this feature
Once you're logged into your Tourism Accelerator account, go to the Check-In option in the main navigation menu on the left-hand side of your screen.
Alternatively, for a super-speedy shortcut, you can always go to this direct link: https://launchpad.tourismaccelerator.com.au/check-in Just make sure you're logged in, and it'll take you right where you need to be!
How to use it
Choosing Your Experience
On the Check-In page, you'll see a list of your upcoming tours or a dropdown menu.
Click on the specific tour or event that your guests are arriving for. For example, if it's the "Morning Dolphin Cruise," select that one.
The system will then load all the bookings associated with that particular experience, giving you an overview of who's expected.
Scanning Tickets
The system is designed to use your device's camera (like a tablet or smartphone) or an external barcode scanner connected to your computer.
Position the ticket (either a printed one or on your guest's phone) so that the QR code or barcode is clearly visible within the scanner's frame.
Hold your device steady.
Understanding Scan Results
Successful Scan: If the ticket is valid and the guest hasn't been checked in yet, you'll hear a friendly "ding" or see a prominent green tick! The guest's name and booking details will pop up on your screen, along with a confirmation that they are now officially checked in.
Already Checked In: If a guest tries to scan a ticket that's already been checked in, the system will let you know with a clear message (e.g., "Guest Already Checked In"). This helps prevent accidental double-entries.
Invalid Ticket: If the ticket isn't recognised or is invalid for that specific experience, the system will display a message like "Invalid Ticket" or "Ticket Not Found." This is a great prompt to politely ask your guest for their booking reference or name.
Manual Check-In
On the Check-In screen for your selected experience, you'll find a search bar.
Type in your guest's name (first name, last name, or both) or their unique booking reference number.
Press Enter or click the Search button.
Tips
Ensure your device's camera is clean for optimal scanning.
Have a backup plan for manual check-in in case of technical issues.
Familiarise yourself with the system before a busy event to ensure a smooth process.
Need help?
For further assistance, contact us at [email protected]