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Mobile QR Check-in

The Mobile QR Scanner allows you to check in guests quickly using their booking QR code. This reduces queues and provides a professional experience, ensuring accurate check-ins and freeing up your team to focus on guest experiences.

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated over 2 months ago

The Mobile QR Check-in allows you to check in guests quickly using their booking QR code. This reduces queues and provides a professional experience, ensuring accurate check-ins and freeing up your team to focus on guest experiences. For example, scan a group booking's QR code to check in all members at once, eliminating manual entry.

Accessing this feature

To access the QR Scanner:

  1. Open your web browser on your mobile phone or tablet.

  2. Type in your Tourism Accelerator Launchpad address: https://launchpad.tourismaccelerator.com.au.

  3. Log in with your username and password.

  4. Go to Bookings.

  5. Click QR Scanner.

How to use it

  1. Open the Scanner: Once you've gone to the QR Scanner page, you'll see a screen that looks like a camera view. This is your scanner! You might be asked to give your browser permission to access your device's camera – click "Allow" so it can work.

  2. Get Ready to Scan: Ask your guest to have their unique QR code ready, usually found in their booking confirmation email or digital ticket.

  3. Position the QR Code: Hold your mobile device steady, pointing its camera at the guest's QR code. Centre the QR code within the frame on your screen.

  4. Watch it Scan: The scanner will automatically scan the QR code. You'll hear a beep (if your device's sound is on) and instantly see the booking details on your screen.

  5. Review Booking Details: You'll see:

  • The guest's name.

  • Their booking reference number.

  • The experience or tour they're booked for.

  • The date and time of their booking.

  • The number of people in their party.

  • The current check-in status (e.g., "Not Checked In").

  1. Confirm Check-in: Once you've verified that all the details match, you'll see a button that says Check In. Click it!

  2. Success! You'll get a confirmation message saying the guest has been successfully checked in. Their status will instantly update in your system.

Tips

  • Good lighting is essential for the scanner to work effectively.

  • Keep your device charged.

  • Practise scanning test QR codes beforehand.

  • Remind guests to have their QR code ready.

  • Have a backup plan for manual booking lookup.

  • Use a dedicated device for scanning during busy periods.

  • Ensure a stable internet connection.

  • Clean your camera lens.

Need help?

For further assistance, contact us at [email protected]

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