Send individual emails directly to your guests from within Tourism Accelerator. This allows you to provide personalised service, such as answering specific questions or confirming booking details, strengthening guest relationships and encouraging repeat business.
Accessing this feature
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How to use it
Confirm the Recipient
When you open the email composer from a guest's profile, their email address will be pre-filled in the 'To:' field.
Double-check that it's the correct person you want to send the email to.
Write Your Subject Line
This is what your guest will see first in their inbox.
Make it clear and friendly. For example: "Your upcoming booking with [Your Business Name]", "Question about your tour", or "Following up on your recent inquiry".
Craft Your Message
Write your email in the text area.
Start with a greeting, like "Hi [Guest's Name],"
Type out your message, being clear, concise, and helpful.
Use formatting options like bold, *italics*, and bullet points to make your message easy to read and highlight important information.
Add Attachments (Optional)
To send a booking confirmation, an updated itinerary, a map, or a brochure, look for an "Attach File" or "Add Attachment" button (it often looks like a paperclip icon).
Click it, then browse your computer to select the file you want to include.
You can add more than one attachment.
Keep file sizes reasonable so they're easy for your guest to receive and open.
Review Your Email
Before you click Send, read over your message.
Ensure it sounds friendly and professional, and that all the information is correct.
Check for typos.
Click "Send"!
Once you're happy with everything, click the Send button.
You'll see a confirmation message letting you know your email has been successfully sent.
Tips
Always personalise: Start with their name and refer to their specific booking or inquiry. This shows you know who they are and value their individual experience. "Hi Sarah, following up on your Great Ocean Road tour booking for next month..."
Be clear and concise: Get straight to the point. Your guests are busy, so make your message easy to understand at a glance. Use short paragraphs.
Proofread, Proofread, Proofread! A read-through can catch any typos or grammatical errors and helps maintain a professional image for your organisation.
Maintain a friendly, professional tone: Even when you're being helpful and friendly, remember you're representing your business. Keep your language respectful and clear.
Respond promptly: Aim to reply to guest inquiries as quickly as you can. Timely communication is a cornerstone of excellent guest service.
Consider a Call to Action: If you need your guest to do something (like confirm details or click a link), make it very clear what you'd like them to do next.
Use Attachments Thoughtfully: Only attach files that are necessary and relevant. Make sure the file names are clear so your guest knows what they're opening.
Review Past Communication: Before sending a new email, quickly glance at any previous emails in their guest profile. This helps you avoid repeating information and ensures continuity in your conversation.
Need help?
For further assistance, contact us at [email protected]