allows you to send direct, personal messages to your guests' mobile phones. This is ideal for quickly communicating important information, such as last-minute tour changes or confirming special requests. By sending personalised welcome messages, you can enhance the guest experience and build stronger relationships.
Accessing this feature
[Navigation path to access the SMS sending feature needs to be verified]
How to use it
Open the Send SMS Window: After clicking Send SMS on the guest's profile, a small pop-up window or a dedicated section appears on your screen.
Recipient: This field is automatically pre-filled with your guest's mobile number. Double-check that it is correct.
Your Message: Type your message into the text box.
Character Count: A counter shows you how many characters you have left. SMS messages are typically short, so be clear and concise. The system usually handles sending longer messages as multiple SMS, but keeping it brief is always best practise.
Craft Your Message:
Be Clear and Concise: Think about what information your guest needs to know. For example, "Hi Sarah! Just confirming your Rainforest Trek is booked for 10 AM tomorrow. See you then!"
Personalise It: Using their name makes it even better.
Include Key Details: If it's about a booking, include the date, time, and perhaps a quick instruction.
Review Before Sending: Read over your message. Ensure it is easy to understand, contains no typos, and includes all necessary information.
Click Send.
Confirmation: A confirmation message appears, such as "SMS sent successfully!"
Tips
Send Urgent Updates: Quickly inform a guest about a sudden weather change, a road closure, or an unexpected delay.
Confirm Specific Details: Reconfirm a pick-up time, dietary requirement, or a unique arrangement made directly with a guest.
Deliver Personalised Welcomes/Farewells: Send a warm "Welcome to [Your Business Name]!" or a "Thanks for visiting, we hope to see you again soon!"
Offer Quick Assistance: Respond directly to a guest's query received via another channel, providing a rapid answer.
Follow Up: Send a quick "Hope you enjoyed your tour today!" or "Just checking if you need anything else for your stay."
Keep It Short and Sweet: SMS messages are designed for quick communication. Get straight to the point!
Always Be Clear: Ensure there's no room for misunderstanding. If you're giving instructions, be very specific.
Personalise: Using a guest's name makes the message feel much more special.
Consider Timing: Send messages at appropriate times of day. Avoid sending non-urgent messages late at night or very early in the morning unless it's genuinely time-sensitive.
Proofread: A quick read-through can catch any embarrassing typos or grammatical errors.
Avoid Overuse: Try not to send too many messages. Focus on important updates and valuable information.
Identify Your Business: Briefly mention your business name, especially if it's the first message you're sending them. E.g., "Hi John, from [Your Business Name]..."
Need help?
For further assistance, contact us at [email protected]