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Automated SMS Reminders

Automated SMS reminders send text messages to guests before their booking. This reduces no-shows and improves guest satisfaction by providing timely information. For example, a guest receives a reminder about their scenic coastal walk, ensuring they...

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated over 2 months ago

send text messages to guests before their booking. This reduces no-shows and improves guest satisfaction by providing timely information. For example, a guest receives a reminder about their scenic coastal walk, ensuring they arrive prepared and on time.

Accessing this feature

Go to Settings > Communications

How to use it

  1. Activate the Feature: On the SMS Reminders page, click the toggle switch labelled Enable SMS Reminders to turn it On. The switch changes colour, activating the feature.

  2. Choose When to Send: Select when you want to send reminders using the Send Reminder option. For example, send it 24 hours or 2 hours before the booking. Click the dropdown menu and choose the best option for your business. 24 hours is a common choice.

  3. Craft Your Message: In the Reminder Message Content text box, type the message you want your guests to receive.

  4. Use Placeholders: Use placeholders like [CustomerName], [BookingDate], [BookingTime], [ActivityName], and [YourBusinessName]. The system automatically replaces these with the correct information for each guest's booking. For example, the message: "Hi [CustomerName], just a friendly reminder about your [ActivityName] with [YourBusinessName] tomorrow at [BookingTime] on [BookingDate]! We can't wait to see you!" will appear to a guest named Sarah who booked a 'Scenic Coastal Walk' on 15th October at 9:00 AM with 'Ocean Adventures' as: "Hi Sarah, just a friendly reminder about your Scenic Coastal Walk with Ocean Adventures tomorrow at 9:00 AM on 15th October! We can't wait to see you!"

  5. Be mindful of the character count.

  6. Click Save. Done! You have now set up automated SMS reminders.

Tips

  • Keep SMS messages short and clear. Include essential information: who, what, when, where.

  • Include the experience name, date, time, and your business name. This prevents confusion.

  • Use a friendly and welcoming tone.

  • Avoid sending too many reminders. One well-timed reminder is usually sufficient. Too many reminders may be ignored.

  • Send a test reminder to yourself or a friend to see how it appears on a phone. This helps identify any necessary adjustments.

  • Consider including a simple call to action, such as "Reply Y to confirm" or "Visit [your website link] for directions," while being mindful of the character count.

  • Reminders are only sent to guests who provide a valid mobile phone number. Ensure your booking forms request mobile numbers.

Need help?

For further assistance, contact us at [email protected]

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