Hello there! It’s me, your friendly support team member from Tourism Accelerator. I know how frustrating it can be when you’ve crafted the perfect email for your guests, clicked send, and then... crickets! You're left wondering, "Did it actually go out?" Don't worry, you're not alone, and usually, there's a simple explanation and a quick fix.
This article is here to help you get those important messages delivered. We'll walk through some common reasons why an email might not send and show you exactly what to check, so you can get back to focusing on your amazing tourism business. Let's get those emails flying!
Email Not Sending
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What This Does
Sending emails is such a vital part of running a successful tourism business, isn't it? Whether it's a booking confirmation, a friendly pre-arrival reminder, a special offer, or a follow-up after their stay, emails help you connect with your guests and keep your operations running smoothly.
When an email doesn't seem to be sending, it can feel like a roadblock. This article isn't about how to send an email, but rather what to do when one you've tried to send hasn't reached its destination. We'll explore the common reasons behind this hiccup and arm you with simple steps to troubleshoot the issue. Our goal is to empower you to quickly identify and fix the problem, so your messages always land where they need to go.
How to Get There
When you're trying to figure out why an email didn't send, the first place to look for clues is usually in your email activity or history within Tourism Accelerator. This is where you'll find a record of all the emails you've sent, along with their status.
Here’s how you can usually find this information:
For marketing campaigns: Go to Marketing in your main navigation menu, then select Email Campaigns. From there, you'll often see a "Sent" or "History" tab where you can review your past campaigns.
For booking-related emails (confirmations, reminders): Head to Bookings in your main navigation. When you view a specific booking, you'll typically find an "Activity Log" or "Communication History" section that shows all emails related to that booking.
For general platform activity: Sometimes, there’s a broader Activity Log under Settings or Admin that captures all system-generated communications.
Don't worry if the exact wording is a little different – look for anything that sounds like 'History', 'Sent', 'Activity', or 'Logs' to see what's happened with your emails.
Step-by-Step Guide: What to Check
Alright, let's roll up our sleeves and figure out why that email might not have landed. Don't worry, it's simple, and we'll go through it together!
Check Your Email History or Activity Log:
As we mentioned above, the very first place to look is the email history within Tourism Accelerator.
What to look for: Find the email you sent. Does it show a "Sent" status? Or does it say "Failed," "Pending," or something else? If there’s an error message, make a note of it – it's often a big clue!
Why this helps: This log is your best friend for understanding the email's journey. Sometimes, the platform will tell you exactly why it couldn't send the email.
Double-Check the Recipient's Email Address:
It sounds super simple, but a tiny typo can stop an email in its tracks!
What to look for: Carefully review the email address you sent it to. Is there a spelling mistake? An extra dot or missing letter? Is the domain (like
@gmail.comor@outlook.com) correct?Why this helps: Even the best of us make typos! An incorrect email address means the email has nowhere to go.
Review Your Email Content:
Sometimes, emails get caught by spam filters, which are designed to protect inboxes from unwanted messages.
What to look for:
Suspicious words: Are you using words or phrases that might look like spam (e.g., "free offer," "act now," excessive exclamation marks, all caps)?
Too many links: Are there lots of links in your email, especially to unfamiliar websites?
Attachments: Are you sending large or unusual attachments?
Missing subject line or body: Is the email completely empty, or does it have a very generic subject?
Why this helps: Spam filters are getting smarter, and sometimes even legitimate emails can accidentally trigger them. Making your email content clear and professional helps it bypass these filters.
Check Your Internet Connection:
This might seem obvious, but it's worth a quick check!
What to look for: Is your internet working properly? Can you access other websites?
Why this helps: If your connection dropped just as you hit send, the platform might not have received the command to send the email.
Test with a Different Email Address:
If you're still scratching your head, try sending the exact same email to your own personal email address, or a colleague's.
What to look for: Does it arrive in your test inbox? If it does, the issue might be specific to the original recipient's email address or their provider. If it doesn't, the problem is likely on your end or within the platform.
Why this helps: This helps you narrow down where the problem might be originating from.
What You Can Do
Once you've done your checks, here are some actions you can take to get things moving again:
Resend the Email: If you found a typo in the recipient's address or realised your internet dropped, correct the issue and simply resend the email.
Edit Your Email Content: If you suspect spam filters are the culprit, try editing your email. Remove any "spammy" phrases, reduce the number of links, or simplify attachments. Then, send a new version.
Contact the Recipient Directly: If the issue seems to be with a specific recipient's email (e.g., your test email sent fine), it might be worth giving them a quick call or sending a message via another channel to confirm their email address or ask them to check their spam folder.
Check Your Email Sending Limits (if applicable): While Tourism Accelerator aims to provide generous sending limits, if you've sent a huge volume of emails recently, it's worth checking if you've hit any temporary limits. This is usually visible in your account dashboard or settings.
Clear Your Browser Cache: Sometimes, old data stored in your web browser can cause unexpected glitches. Clearing your browser's cache and cookies can often resolve minor issues. (Don't worry, a quick search for "how to clear cache [your browser name]" will show you how!)
Try a Different Browser: If you're using Chrome, try sending from Firefox or Edge, or vice versa. This can sometimes resolve browser-specific issues.
Tips to Get the Most Out of This
To help ensure your emails always reach their destination smoothly, here are some friendly tips:
Maintain a Clean Email List: Regularly review your guest email list. Remove any addresses that have bounced in the past or that you know are no longer active. A clean list improves your "sender reputation" and helps more emails get delivered.
Personalise Your Emails: Use your guest's name and reference their booking details. Personalised emails are less likely to be marked as spam and