Calendar connection ensures your availability is accurately reflected across all platforms. This prevents double bookings, such as when a guest books a tour on your website while another books the same slot through a different platform. By automatically updating all connected calendars, you save time and ensure a seamless booking experience for your guests.
Accessing this feature
Go to Calendar > Connections
How to use it
Checking Your Connection Status
On the Calendar Connections page, review the list of your connected calendars.
Check the "Status" indicator for each calendar. An "Active" or "Connected" status indicates a healthy connection. A "Disconnected," "Error," or "Expired" status requires attention.
If the status is not active, click the Reconnect or Refresh button next to the calendar.
You may be prompted to log in to your external calendar provider (like Google or Outlook) to re-authorise the connection.
Refreshing the Sync Manually
Next to each active calendar connection, locate the Sync Now or Force Sync button.
Click the button for the calendar you're troubleshooting.
Allow a minute or two for the sync to complete.
Check both your Tourism Accelerator calendar and your external calendar to confirm the changes have appeared.
Verifying Calendar URLs or IDs
On the Calendar Connections page, click Edit for the specific calendar connection.
Locate the field containing the calendar URL (often called an iCal URL).
Go to your external calendar provider (for example, Google Calendar settings or Outlook calendar sharing options).
Find the public or private iCal URL for the calendar you want to sync.
Copy the correct URL and paste it into the Tourism Accelerator calendar connection settings, replacing the existing one.
Click Save and then try a manual sync (see "Refreshing the Sync Manually").
Checking the Sync Direction
On the Calendar Connections page, click Edit for the calendar connection.
Look for the "Sync Direction" or "Data Flow" option.
Ensure it's set to the appropriate direction:
Import: Transfers bookings from your external calendar into Tourism Accelerator.
Export: Sends your Tourism Accelerator bookings to your external calendar.
Two-Way: Performs both import and export, which is the ideal option for comprehensive availability management.
If the sync direction is incorrect, update it, click Save, and then perform a manual sync.
Reviewing Your External Calendar's Settings
The issue may originate from your external calendar's settings.
Tips
Regularly check your calendar connections to ensure they remain active.
Use Two-Way Sync for optimal calendar management.
If problems persist, contact your external calendar provider for assistance.
Need help?
For further assistance, contact us at [email protected]