Manage your payment methods to ensure uninterrupted access to Tourism Accelerator. Update your card details, add new payment options, and view your payment history. This helps you avoid declined payments and keep your account active, so you can focus on growing your tourism business.
Accessing this feature
Go to your Profile Icon > Account Settings > Billing & Subscriptions.
How to use it
Checking Your Payment Details
In the Billing & Subscriptions section, you will see your current payment method.
Select "Manage Payment Method" or "Update Card".
Carefully review all information:
Verify each digit of the card number.
Check the expiry date.
Ensure the security code is correct.
Confirm the billing address matches your bank's records.
Update any incorrect details and click Save.
Addressing Payment Errors
Note any on-screen error messages after a failed payment.
For example, "insufficient funds" indicates a need to check your bank balance, while "card declined" may indicate a bank issue.
After verifying your details and noting any messages, try processing the payment again.
If your card details are correct but you still receive a "card declined" or "security check failed" message, contact your bank.
Explain that you are trying to make a payment to Tourism Accelerator.
Banks may temporarily hold unusual transactions to protect against fraud. Contacting them can often resolve this.
Using a Different Payment Method
If available, try a different credit or debit card.
In the Billing & Subscriptions section, select the option to "Add New Payment Method".
Enter the details for your alternative card.
Once added, select it as your primary payment method and try to process the payment again.
Keeping Your Payment Method Up-to-Date
Update your card details before expiry to avoid payment issues.
You can update or add a new card in the Billing & Subscriptions section.
Managing Payment Settings
In your Billing & Subscriptions area, you can:
Update credit card details.
Add new payment methods.
Track past payments and download invoices.
Set a primary payment method for automatic payments.
Tips
Set a reminder a month before your credit card expires to allow time for updating.
Verify all digits and dates when entering card details.
If a payment is declined for security reasons, contact your bank to confirm the transaction.
Update your billing address with your bank and in the system if you move or your business address changes.
Update payment details on a secure, private internet connection.
Need help?
For further assistance, contact us at [email protected]