The Administrator role provides the highest level of access and control in Tourism Accelerator. This role allows designated personnel to manage user accounts, platform settings, and content, ensuring a smooth and secure experience for your organisation. For example, an administrator can update the organisation's branding elements or configure security protocols.
Accessing this feature
Go to Admin.
How to use it
Adding a New User Account
From the Admin panel, go to Users.
Click Create.
Enter the required user details, including name, email address and initial password.
Assign the appropriate role (e.g., Member, Editor, Administrator) to the new user before saving.
Modifying Platform Settings
Access the relevant settings within the Admin panel.
Select the relevant tab (e.g., General, Security, Branding, Integrations) to configure specific aspects of the platform.
Adjust parameters such as organisation name, default language, security protocols, or integrate with external services.
Save changes to apply them across the platform.
Managing Content and Resources
Go to Admin > Ai Content.
Here, you can create new articles, or edit existing ones.
Use options to publish, unpublish, archive, or delete content, controlling what is visible and accessible to users.
Organise content into categories and assign relevant tags for improved discoverability.
Reviewing System Activity Logs
From the Admin panel, go to Audit Logs.
This section provides a detailed record of significant actions performed within the platform, such as user logins, content modifications, and setting changes.
Filter logs by user, action type, or date range to monitor activity and resolve issues.
Tips
Regularly review user access: Periodically audit all user accounts and their assigned roles. Deactivate accounts for individuals who no longer require access or have left the organisation. Ensure roles are appropriate for current responsibilities to maintain a robust security position.
Implement strong security measures: Always use strong, unique passwords for Administrator accounts and enable multi-factor authentication (MFA) where available. Regularly review security logs for any unusual activity and respond promptly to alerts.
Understand the impact of actions: Before making significant changes to platform settings, user permissions, or content, understand the potential impact on all users and overall system functionality. Consider testing changes in a non-production environment if available.
Delegate responsibilities judiciously: While Administrators have comprehensive control, consider delegating specific tasks (e.g., content creation, basic user support) to other roles with more limited permissions (e.g., Editors, Support Staff) to distribute workload and minimise risks associated with high-level access.
Maintain documentation: Keep clear, up-to-date documentation of key configurations, custom settings, and administrative procedures. This ensures continuity and consistency, especially when onboarding new administrators or resolving complex issues.
Stay informed on updates: Regularly check for platform updates, new features, and security advisories from Tourism Accelerator. Staying informed helps you allow new capabilities and maintain a secure and optimised platform environment.
Backup critical configurations: If the platform allows, periodically back up critical configuration settings or export essential data. This provides a recovery point in the unlikely event of data loss or misconfiguration.
Need help?
For further assistance, contact us at [email protected]