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Article Library

The Article Library centralises helpful information and guides. Tourism operators can quickly find answers to common questions, such as setting up a new experience, freeing up more time to spend with guests.

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated over 2 months ago

The Article Library centralises helpful information and guides. Tourism operators can quickly find answers to common questions, such as setting up a new experience, freeing up more time to spend with guests.

Accessing this feature

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How to use it

Initiate a Search

  1. Locate the search bar at the top of the Article Library page.

  2. Enter specific keywords, phrases, or article titles relevant to your query. For example, "onboarding process", "CRM integration", or "reporting module".

  3. Press Enter or click the search icon to display results.

  4. The system will present articles that closely match your search terms, prioritising relevance.

Browse by Category

  1. If a direct search does not yield the desired results, use the category browser.

  2. Categories are organised logically to group related articles. Examples include "Getting Started", "Account Management", "Experience Features", "Troubleshooting", or "Best Practise Guides".

  3. Click on a category title to view all articles classified under that specific heading.

Apply Filters

  1. Use the available filter options to refine the displayed articles based on specific criteria.

  2. Filters allow you to refine the displayed articles based on specific criteria. Filters may include "Experience", "Service", "Audience Role" (e.g., Administrator, User), or "Date Published/Updated".

  3. Select one or more filters to dynamically update the list of articles, presenting a more focused selection.

  4. Clear filters to return to the original results.

Sort Results

  1. Adjust the order in which articles are displayed using the sorting options.

  2. Sorting preferences include "Relevance" (default for search results), "Date (Newest First)", "Date (Oldest First)", or "Alphabetical Order (A-Z)".

View Article Content

  1. Click on an article's title to open and view the full content.

Use Breadcrumbs

  1. Observe the "breadcrumbs" navigation path. This indicates your current location within the Article Library hierarchy (e.g., Dashboard > Category Name > Article Title).

Identify Related Content (within articles)

  1. Many articles include contextual links to other relevant articles or resources directly within their body text.

Tips

  • When starting a search, use descriptive keywords. Avoid overly broad or vague terms to yield more accurate and manageable results. For instance, instead of "problems," search for "login issues" or "data sync errors."

  • For exact matches, enclose your search query in quotation marks (e.g., "account setup guide").

  • If your initial search is unsuccessful, consider browsing the relevant top-level catalogues.

  • After performing a search or selecting a category, take advantage of the filtering options.

  • Pay attention to the date an article was published or last updated.

  • For articles you consult regularly, use your browser's bookmarking feature to create quick access points.

  • If an article is unclear, incomplete, or if you identify an area for improvement, use the available feedback mechanism.

  • Periodically check the "Recently Added" or "Updated Articles" sections, if available, to stay abreast of new features, policy changes, or updated guidance.

Need help?

For further assistance, contact us at [email protected]

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