The Platform Performance Dashboard provides insights into your platform's operational health. Identify and resolve performance bottlenecks, such as slow page load times, to improve booking conversions and guest satisfaction. For example, you can identify slow loading pages and optimise images to improve the guest experience.
Accessing this feature
Go to Administration > Settings > System Performance Dashboard
How to use it
The Platform Performance Dashboard offers a centralised view of your platform's operational status. Follow these steps to diagnose performance issues:
Access the Dashboard: Go to the System Performance Dashboard as described in the "Accessing this feature" section.
Review Key Metrics: Upon loading, observe the primary performance indicators. These typically include:
Page Load Times: Average time taken for pages to fully render for users.
API Response Times: Latency for data requests to and from the platform's backend.
Resource Usage: Current usage levels for server CPU, memory, and database queries.
Active Connections: Number of concurrent users or integrations accessing the system.
Identify Anomalies: Look for spikes or sustained elevated levels in any metric that deviate significantly from your baseline performance. Sudden increases in load times or resource usage indicate a developing issue.
Examine Activity Logs: The dashboard includes links to recent system activity logs. Review these logs for error messages, failed processes, or unusually frequent data synchronisation events that coincide with observed performance dips.
Correlate Data: Cross-reference observed performance issues with recent changes made in your organisation, such as new content uploads, integration activations, or large-scale data imports. This correlation can help isolate the root cause.
Key Capabilities
Addressing performance issues involves a combination of optimising platform configuration and managing content. The Tourism Accelerator platform provides several capabilities to assist in this process:
Image and Media Optimisation: The platform includes tools to automatically compress and resize images upon upload. Use these features to ensure media files are web-optimised, reducing page load times without compromising visual quality.
Content Auditing and Archiving: Review and archive outdated or redundant content regularly. Excessive content, particularly rich media or large documents, can bloat databases and slow down content delivery networks.
Data Synchronisation Management: Configure and monitor the frequency and scope of data synchronisation tasks with external systems. Overly aggressive synchronisation schedules or large data transfers can consume significant resources. Adjust settings to align with critical operational needs.
Cache Management: The platform provides options to clear various caches (e.g., page cache, data cache). Clearing the cache can resolve issues stemming from stale data or corrupted cached files, forcing the system to retrieve fresh content.
Third-Party Integration Audit: Review all active third-party integrations. Each integration can introduce additional requests and processing overhead. Evaluate whether all integrations are still essential and performing optimally. Disable or remove any that are no longer required or are contributing to performance degradation.
Database Query Monitoring (Admin Access): For administrators, detailed database query logs can identify inefficient queries or database contention issues that contribute to slow data retrieval. This capability allows for targeted optimisation of data structures or custom reports.
Tips
Proactive management is essential for maintaining consistent, high-level performance in your Tourism Accelerator environment.
Regular Content Reviews: Schedule periodic reviews of all published content. Ensure all text, images, and videos are current and relevant. Remove or archive obsolete material to keep your content footprint lean.
Efficient Media Management: Optimise images and videos before uploading them to the platform. Use the platform’s built-in compression features, or employ external tools to reduce file sizes without sacrificing quality. High-resolution, unoptimised media is a contributor to slow load times.
Strategic Integration Deployment: Before activating new third-party integrations, assess their impact on performance. Only integrate essential services and monitor their performance post-deployment.
Monitoring System Health Proactively: Check the System Performance Dashboard regularly, even when no issues are apparent. Familiarise yourself with baseline performance metrics to quickly identify deviations when they occur. Consider setting up alerts for critical thresholds.
Understand Peak Usage Patterns: Identify periods of high user activity or data processing. Schedule large data imports, content updates, or non-critical synchronisation tasks during off-peak hours to minimise impact on user experience.
Image optimisation reduces page load times. Archiving outdated content keeps your database lean. Third-party integrations can cause performance bottlenecks. Large data synchronisations are best during off-peak hours. Know your baseline performance metrics.
Need help?
For further assistance, contact us at [email protected]