The platform automatically flags bookings with failed guest payments. This helps prevent lost revenue by allowing you to contact guests and retry payments. For example, you can contact guests and request they update their payment information to avoid losing the booking.
Accessing this feature
Go to Dashboard > Bookings > Failed Payments
How to use it
Go to the Failed Payments section.
Review the list of bookings with payment issues.
Click on the booking to view details.
Contact the guest to update their payment information.
Once the payment information is updated, retry the payment by clicking Retry Payment.
Confirm the payment processes successfully.
Tips
Contact guests promptly to minimise booking cancellations.
Consider offering alternative payment methods.
Keep an eye on the Failed Payments section to address issues quickly.
Need help?
For further assistance, contact us at [email protected]