Testimonials Section
Overview
The Testimonials section allows you to showcase customer reviews, feedback, and social proof. Build trust with potential customers by displaying what others say about your organisation.
What's Included
Testimonial Cards: Individual cards for each testimonial
Customer Names: Names of reviewers
Ratings: Star ratings (if available)
Review Text: Full testimonial content
Customer Photos: Optional profile photos
Configuration Options
Display Options
Layout: Choose grid or carousel layout
Show Ratings: Display star ratings
Show Photos: Display customer profile photos
Testimonial Limit: Control how many to display
Content Sources
Testimonials can come from:
Customer reviews in the platform
Manually added testimonials
External review sources (if integrated)
Best Practices
Authentic Reviews: Use real, verifiable testimonials
Diverse Voices: Include testimonials from different customers
Specific Details: Highlight specific benefits or outcomes
Recent Reviews: Keep testimonials current and relevant
Visual Appeal: Include customer photos when available
Testimonial Content
What Makes a Good Testimonial
Specific: Mentions specific products, services, or outcomes
Credible: From real, identifiable customers
Relevant: Relates to your target audience
Compelling: Tells a story or highlights benefits
Testimonial Structure
Opening: Customer's situation or need
Experience: What they experienced
Outcome: Results or benefits received
Closing: Recommendation or summary
Display Formats
Grid Layout
Multiple testimonials side-by-side
Best for 3-6 testimonials
Easy to scan
Carousel Layout
Rotating testimonials
Best for many testimonials
Saves space
Individual Cards
One testimonial per card
Includes name, photo, rating, text
Professional appearance
Content Guidelines
Length
Short: 1-2 sentences (for cards)
Medium: 2-3 sentences (recommended)
Long: Full paragraphs (for detailed testimonials)
Tone
Professional but authentic
Positive and enthusiastic
Specific and detailed
Privacy Considerations
Get permission before publishing testimonials
Respect customer privacy preferences
Consider using first names only if requested
Follow GDPR/privacy regulations
Troubleshooting
No testimonials showing?
Ensure you have testimonials/reviews in the system
Check that the Testimonials section is enabled
Verify testimonials are published/approved
Ratings not displaying?
Ensure ratings are available for testimonials
Check that "Show Ratings" is enabled
Verify rating data is properly formatted
Layout issues?
Try a different layout option
Adjust testimonial limit
Check for very long testimonials