Sending Booking Confirmations
Confirmation emails are crucial for guest confidence and reducing no-shows. Tourism Accelerator automatically sends confirmations for online bookings, and you can easily send them for manual bookings or resend when needed.
What's Included in Confirmation Emails
Your confirmation emails automatically include:
Booking reference number for easy identification
Experience name and description
Date and time of the booking
Guest count (adults, children, etc.)
Total price and payment status
Meeting point or pickup details
What to bring information
Your contact details for questions
Cancellation policy summary
Automatic Confirmations
Confirmation emails are sent automatically when:
A guest completes an online booking
Payment is successfully processed
A booking is created with "send confirmation" selected
You don't need to take any action for these - they happen in the background.
Sending Confirmation for Manual Bookings
When creating a manual booking:
Complete all booking details
Look for the Send confirmation email checkbox
Ensure it's ticked before creating the booking
The confirmation will be sent immediately upon booking creation
Resending a Confirmation
Sometimes guests need their confirmation sent again. Common reasons include:
Guest can't find the original email
Email went to spam folder
Guest wants to forward to other attendees
Contact details were updated
How to Resend
Navigate to Bookings and find the booking
Open the booking details
Click Resend Confirmation in the communications section
Confirm you want to send
The confirmation email will be sent to the guest's email on file
Customising Your Confirmation Emails
You can personalise how your confirmation emails appear:
Adding Your Branding
Your business logo appears automatically
Your brand colours are applied
Contact details are pulled from your settings
Including Additional Information
In your experience settings, you can add:
Detailed "what to bring" lists
Specific meeting instructions
Health and safety information
Weather-dependent advice
Setting Up Pre-Experience Information
For detailed preparation info, configure your experience to include:
Fitness requirements
Clothing recommendations
Prohibited items
Accessibility information
Confirmation Email Best Practices
Timing
Send immediately upon booking (automatic)
Resend 24-48 hours before the experience as a reminder
Don't over-send - guests don't need multiple confirmations
Content
Ensure meeting point details are clear and accurate
Include what to do if they're running late
Provide a direct contact number for the day
Keep essential information prominent
Troubleshooting Delivery
If guests aren't receiving confirmations:
Verify the email address is correct
Ask them to check spam/junk folders
Suggest adding your email to their contacts
Consider using an alternative email address
Viewing Sent Confirmations
To see what communications have been sent:
Open the booking details
Scroll to the Communications or Activity section
View a log of all emails sent, including:
- Date and time sent - Type of communication - Recipient email address
Bulk Confirmations
If you need to send confirmations to multiple bookings:
Go to your Bookings list
Filter to the relevant bookings
Select multiple bookings using checkboxes
Choose Send Confirmation from bulk actions
Confirm to send to all selected
This is useful after importing bookings or making bulk changes.
When Confirmations Are Essential
Always ensure confirmations are sent for:
First-time guests (builds trust)
High-value bookings (reduces uncertainty)
Complex bookings with multiple components
Bookings made well in advance
Group bookings (coordinator needs details)
Guest Questions About Confirmations
"I didn't receive my confirmation" Check the email on file, resend, and suggest checking spam folders. "Can you send it to a different email?" Update the booking email address, then resend confirmation. "I need confirmation for multiple people" You can CC additional emails when resending, or the guest can forward. "The details in my confirmation are wrong" Update the booking details, then resend the confirmation with accurate information.
Professional, timely confirmations set the tone for your guest's experience before they even arrive.