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Contractor Payments

Everything you need to know about how and when you get paid as a Tourism Accelerator contractor.

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Contractor Payments

Getting paid accurately and on time is essential. This guide explains how the payment process works, what to expect, and how to resolve any issues.

How Payments Work

The payment process follows these steps:

  • You complete work — Finish your assignment

  • You log hours — Record your time in the timesheet system at /timesheets

  • You submit — Send your timesheet for approval

  • Operator approves — The operator confirms your hours

  • Payment processes — Payment is calculated and queued

  • You receive payment — Funds transfer to your bank account

Payment Timing

When you receive payment depends on several factors:

Operator Pay Schedules

Different operators may pay on different schedules:

Schedule

Payment Frequency

Weekly

Every week, usually on a set day

Fortnightly

Every two weeks

Monthly

Once per month

Check with each operator to understand their pay cycle.

Processing Time

After your timesheet is approved:

  • Payment calculation — Usually same day as approval

  • Bank processing — 1-3 business days

  • Funds available — Depends on your bank

Allow up to 5 business days from approval to see funds in your account.

Understanding Your Payment

Each payment includes:

Component

Description

Gross amount

Total earnings for the period

Hours breakdown

Hours worked at each rate

Deductions

Any applicable deductions

Net payment

Amount transferred to your account

Pay Rates

Your payment is calculated using your agreed rates:

  • Standard rate — Your base hourly rate

  • Overtime rate — For hours beyond standard thresholds

  • Penalty rates — Weekend, public holiday, or late-night premiums (if applicable)

Check your contractor agreement for your specific rates.

Viewing Payment Details

To see details of your payments:

  • Sign in at /contractor

  • Navigate to your earnings or payments section

  • Click on a specific payment to see the breakdown

  • View hours, rates, and calculations

Payment Methods

Payments are made directly to your nominated bank account.

Setting Up Payment Details

  • Go to your profile at /contractor

  • Navigate to Payment Details

  • Enter your bank account information:

- Account name (must match your legal name) - BSB number (6 digits) - Account number

  • Double-check all details

  • Click Save

Updating Payment Details

If your bank details change:

  • Update your payment details in your profile

  • Allow time for changes to take effect

  • Payments already processing will go to the old account

  • New payments will use the updated details

Important: Update your details as soon as they change to avoid payment delays.

Payment Notifications

You'll be notified about payments:

  • Email — Detailed payment advice when payment is processed

  • In-app — Notification in your contractor dashboard

  • SMS — If you've enabled SMS notifications for payments

These notifications include the amount and reference details.

Common Payment Questions

Why haven't I been paid yet?

Check these common causes:

  • Timesheet not submitted — Hours logged but not submitted

  • Awaiting approval — Operator hasn't approved yet

  • Processing time — Allow 1-3 business days after approval

  • Bank details incorrect — Verify your payment details

  • Pay cycle timing — You may be in the next pay period

My payment amount seems wrong

  • Review your timesheet entries for the period

  • Check all hours were approved (not queried)

  • Verify the rates used match your agreement

  • Compare hours in timesheet with hours in payment

  • Contact the operator if you find discrepancies

I haven't received my payment advice

  • Check your spam or junk email folder

  • Verify your email address in your profile

  • Check notification settings are enabled

  • View payment details directly in the portal

Resolving Payment Issues

If there's a problem with your payment:

Step 1: Check Your Records

  • Review your timesheets for the period

  • Confirm all entries were approved

  • Compare with your earnings summary

Step 2: Contact the Operator

For questions about:

  • Specific pay rates

  • Approval delays

  • Hours discrepancies

  • Operator-specific policies

Step 3: Contact Support

If you can't resolve the issue with the operator:

  • Use the help feature in the portal

  • Provide payment details and relevant dates

  • Explain what you've already tried

Tax Responsibilities

As a contractor, you're responsible for your own tax:

What You Need to Know

  • You're typically paid gross (before tax)

  • You must manage your own tax obligations

  • Keep all payment records for tax time

  • Consider setting aside a portion for tax

Record Keeping

Keep these records:

  • Payment advices

  • Timesheet records

  • Expense receipts (if claiming deductions)

  • Contractor agreements

Invoicing

In most cases, the Tourism Accelerator system handles invoicing on your behalf. If you need to provide your own invoices:

  • Check with the operator about their requirements

  • Include required details (ABN, GST if registered, etc.)

  • Match invoice details to your timesheet records

End of Financial Year

At the end of the financial year:

  • Download your full earnings history

  • Review all payments received

  • Gather any relevant expense records

  • Consult with a tax professional if needed

Your earnings history in the portal provides a complete record of all payments received.

Getting Help

For payment assistance:

  • General questions — Check this help centre first

  • Operator-specific queries — Contact the operator directly

  • Technical issues — Use the in-app support feature

  • Urgent payment problems — Contact support with full details

We're committed to ensuring you're paid correctly and on time for all your valuable work with our tourism operators.

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