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Scanning Event Tickets

Use the QR code scanner to check in attendees at your events

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Scanning Event Tickets

The event scanner is your go-to tool for checking in attendees. It reads QR codes from tickets and records who's arrived — all from your phone, tablet, or laptop.

Accessing the scanner

From Events Management

  • Go to Events Management

  • Find and open your event

  • Click Scanner or Check-in

  • The scanner opens in your browser

Direct link

You can also access the scanner directly at:
​/events/[your-event-id]/scanner

Bookmark this for quick access on event day.

Setting up the scanner

Allow camera access

When you first open the scanner:

  • Your browser asks for camera permission

  • Click Allow

  • The camera preview appears

  • You're ready to scan

Camera tips

  • Use your rear camera for better focus

  • Ensure the camera lens is clean

  • Landscape mode works well on tablets

  • Portrait mode is easier on phones

How to scan

Basic scanning

  • Ask the attendee to show their ticket QR code

  • Hold your device steady

  • Point the camera at the QR code

  • Position the code within the scanner frame

  • The scanner reads automatically — no need to tap

Getting a good scan

For best results:

  • Distance — hold device 15-30cm from the QR code

  • Angle — keep camera parallel to the screen/paper

  • Lighting — ensure adequate light on the QR code

  • Steadiness — keep your hands still

  • Screen brightness — ask attendee to increase if dim

Scan results

Successful check-in (green)

When a valid ticket scans:

  • Green confirmation banner appears

  • Attendee's name is displayed

  • Ticket type is shown

  • Check-in time is recorded

  • Scanner resets after 3 seconds

Already checked in (yellow)

If the ticket was previously scanned:

  • Yellow warning banner appears

  • Shows first check-in time

  • Prevents duplicate entries

  • Ask the attendee if there's been a mistake

Invalid ticket (red)

If the code isn't recognised:

  • Red error banner appears

  • Possible reasons:

- Wrong event - Cancelled registration - Fake or invalid code

  • Use manual search to verify

Manual search

When scanning won't work:

  • Click Manual Search or the search icon

  • Enter search criteria:

- Attendee name - Email address - Ticket number - Order reference

  • Review the results

  • Click Check In next to the correct person

When to use manual search

  • QR code damaged or unreadable

  • Phone screen cracked or too dark

  • Attendee forgot their ticket

  • Ticket printed too small

  • Technical issues with camera

Multiple scanners

For larger events, use multiple devices:

Setting up additional scanners

  • Open the scanner link on each device

  • Each device can scan independently

  • All check-ins sync to the same event

  • Real-time updates across all devices

Assigning devices

Consider:

  • One device per entry point

  • Extra device for troubleshooting

  • Backup device charged and ready

Scanner statistics

The scanner displays live statistics:

  • Registered — total expected attendees

  • Checked In — arrived so far

  • Remaining — still to arrive

  • Check-in Rate — percentage checked in

Statistics update in real-time as you scan.

Undoing a check-in

Made a mistake? Reverse a check-in:

  • Click Manual Search

  • Find the attendee

  • Their status shows "Checked In"

  • Click Undo Check-in

  • Confirm the action

  • Status returns to "Registered"

Offline considerations

The scanner requires an internet connection to:

  • Verify tickets

  • Record check-ins

  • Sync across devices

Poor connectivity solutions

  • Use mobile data as backup

  • Set up a portable hotspot

  • Test connectivity before the event

  • Have manual check-in as fallback

Security features

The scanner includes protections:

  • One-time use — each ticket can only check in once

  • Event-specific — tickets only work for their event

  • Authentication — scanner requires login

  • Audit trail — all check-ins are logged

Troubleshooting

Camera not showing

  • Check browser permissions

  • Try refreshing the page

  • Close other apps using the camera

  • Restart the browser

Scans not registering

  • Verify internet connection

  • Move closer to the QR code

  • Ask attendee to increase screen brightness

  • Try manual search

Slow performance

  • Close unnecessary browser tabs

  • Restart the browser

  • Clear browser cache

  • Try a different device

Wrong camera selected

  • Look for camera switch option

  • Check browser settings

  • On mobile, ensure rear camera is active

Best practices

  • Test before the event — scan a test ticket the day before

  • Charge devices — ensure 100% battery to start

  • Bring chargers — for longer events

  • Brief your team — show helpers how to scan

  • Have backup — manual search always works

  • Stay calm — technology hiccups are normal

What's next?

After scanning:

Practice scanning before your event — confidence with the tool makes check-in smoother for everyone.

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