Editing a Booking
Plans change, and Tourism Accelerator makes it easy to update booking details whenever needed. Whether a guest wants to add more people, change their contact details, or modify extras, you can handle it all in a few clicks.
Accessing a Booking to Edit
There are several ways to find and open a booking:
From the Calendar
Navigate to Calendar
Find the booking on your calendar view
Click the booking card to open details
Click Edit Booking
From the Bookings List
Navigate to Bookings from your main menu
Use search or filters to find the booking
Click on the booking to open details
Click Edit Booking
What You Can Edit
Guest Information
Guest name
Email address
Phone number
Any custom fields you've set up
Booking Details
Number of guests (adults, children, infants)
Selected add-ons and extras
Special requirements or dietary needs
Pickup location (if applicable)
Administrative Details
Internal notes for your team
Tags or categories
Assigned staff member
What Requires a Different Process
Some changes require specific actions rather than a simple edit:
Changing the date or time: See Rescheduling a Booking
Cancelling the booking: See Cancelling a Booking
Processing a refund: See Processing Refunds
Changing the experience type: You may need to cancel and rebook
Step-by-Step: Making Edits
Open the booking you want to modify
Click the Edit Booking button
Make your desired changes in the form
Review the updated details
Click Save Changes
If the Price Changes
When your edits affect the total price:
Price increase: You'll be prompted to collect the additional amount or send a payment request
Price decrease: You can process a partial refund or apply credit to the guest's account
Notifying the Guest
After making changes, you can choose to:
Send updated confirmation: Guest receives an email with new details
Don't notify: Changes are saved but no email is sent
Consider the nature of the change when deciding:
Always notify for significant changes (guest count, extras)
May skip notification for minor internal updates (notes, tags)
Keeping Track of Changes
Tourism Accelerator maintains a complete history of all booking modifications:
Open the booking details
Scroll to the Activity Log section
View a timeline of all changes, including:
- What was changed - When it was changed - Who made the change
This audit trail helps you and your team stay informed and resolve any questions about booking history.
Best Practices for Editing Bookings
Double-check guest count changes to ensure you have capacity
Update contact details promptly to ensure communications reach guests
Add notes when making changes to explain the reason
Verify pricing after making changes that affect the total
Communicate proactively with guests about any significant modifications
Common Editing Scenarios
Guest wants to add a person: Edit the booking, increase guest count, and process payment for the additional person. Guest provides a different email: Edit the booking with the correct email, then resend the confirmation. Adding dietary requirements: Edit the booking, add the information to notes or special requirements field, and notify relevant team members. Corporate booking needs a different contact: Update the primary contact details and save the changes.
Keeping your bookings accurate ensures smooth operations and happy guests.