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Viewing Booking History

Access past bookings for reference, reporting, and guest relationship management

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Viewing Booking History

Your booking history is a valuable resource for understanding your business, reconnecting with past guests, and resolving queries. Tourism Accelerator keeps a complete record of all bookings, making it easy to look back and find what you need.

Accessing Past Bookings

Using the Bookings List

  • Navigate to Bookings from your main menu

  • By default, you'll see upcoming bookings

  • Click the Date Range filter

  • Select Past Bookings or choose specific dates

  • All historical bookings will display

Using the Calendar

  • Navigate to Calendar

  • Use the date navigation to go to past dates

  • Click on any historical booking to view details

  • Past dates show completed and cancelled bookings

Filtering Your Booking History

Narrow down your search with filters:

By Date Range

  • Last 7 days

  • Last 30 days

  • Last 3 months

  • Custom date range

By Status

  • Completed (experience delivered)

  • Cancelled

  • No-show

  • All statuses

By Experience

  • Select specific tours or activities

  • Compare performance across offerings

By Guest

  • Search by guest name

  • Search by email address

  • Find all bookings for a specific guest

What's Included in Historical Booking Records

Each past booking retains:

Booking Details

  • Date and time of the experience

  • Experience/tour booked

  • Guest count and composition

  • Any add-ons or extras selected

Guest Information

  • Name and contact details

  • Special requirements or notes

  • Communication preferences

Financial Information

  • Total amount charged

  • Payment method used

  • Any refunds processed

  • Commission or fees (if applicable)

Activity Log

  • When the booking was created

  • Any modifications made

  • Communications sent

  • Staff interactions logged

Using Booking History Effectively

Reconnecting with Past Guests

Use your history to:
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  • Identify guests who haven't booked recently

  • Send targeted offers to previous visitors

  • Recognise returning guests when they book again

  • Personalise communications based on past experiences


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Resolving Queries

When guests or staff have questions:
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  • Find specific bookings by reference number

  • View what was booked and when

  • Check what was paid and any refunds

  • Review communications sent


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Understanding Your Business

Analyse your history to:
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  • Identify your most popular experiences

  • Spot seasonal trends

  • Calculate average booking values

  • Track repeat guest rates


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Searching for Specific Bookings

By Booking Reference

  • Go to Bookings

  • Enter the reference number in the search box

  • The specific booking will appear

By Guest Details

  • Enter guest name or email in search

  • All matching bookings display

  • Click to view any booking

By Date

  • Use the date filter

  • Select the specific date

  • All bookings for that date appear

Booking History for Returning Guests

When a guest books again, you can easily see:
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  • Their complete booking history with you

  • Any preferences or requirements noted

  • Past experiences they've enjoyed

  • Total value of their bookings


This helps you:
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  • Recognise and appreciate loyal guests

  • Avoid recommending the same experience

  • Anticipate their needs and preferences

  • Offer appropriate loyalty rewards


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Exporting Booking History

Need your historical data outside the system?

  • Go to Bookings

  • Apply your desired filters

  • Click Export

  • Choose your format (CSV, Excel)

  • Download the file

See Exporting Booking Reports for more details.

Archived Bookings

Very old bookings may be archived for system performance:
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  • Archived bookings are still accessible

  • May take slightly longer to load

  • Full details remain available

  • Can be exported as needed


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Data Retention

Tourism Accelerator retains your booking history:
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  • In compliance with data protection requirements

  • For your business record-keeping needs

  • With secure storage and access controls

  • For as long as required by applicable laws


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Common Uses for Booking History

Tax and Accounting

  • Reference for income reporting

  • Verification of transactions

  • Reconciliation with bank statements

Legal and Compliance

  • Evidence of services provided

  • Record of guest agreements

  • Documentation for any disputes

Marketing and Sales

  • Identifying high-value guests

  • Tracking promotional effectiveness

  • Building targeted email lists

Operations

  • Learning from past experiences

  • Training new staff

  • Improving processes

Your booking history is more than just a record - it's a tool for growing your tourism business and delivering better experiences.

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