Go to Cruise Arrivals

Review the upcoming arrival:

Review confirmed bookings — know exactly who's coming

Contact group leaders — confirm meeting times and details

Prepare guest lists — have names and booking details ready

Check special requests — dietary needs, accessibility, celebrations

Staff roster — ensure adequate coverage for expected demand

Brief your team — share ship details, passenger numbers, timing

Assign roles — clear responsibilities for each team member

Contingency plans — who's on call if you need backup?

Inventory check — stock levels adequate?

Equipment inspection — everything working properly?

Transport arranged — if providing pickup/drop-off

Signage prepared — for meeting points, directions

Open and set up your venue/operation

Final equipment checks

Staff briefing and position assignment

Communication devices tested and charged

Confirm transport is in position (if applicable)

Meeting point team in place

Guest check-in system ready

Weather check and any adjustments needed

Arrival confirmation — has the ship docked on time?

Disembarkation start — when do passengers begin coming ashore?

First guest arrival — when do your first bookings arrive?

Welcome warmly — first impressions matter

Verify booking — confirm names and details

Provide information — what to expect, timing, logistics

Issue any materials — tickets, wristbands, maps

Assess availability — can you accommodate them?

Quick booking process — make it easy to say yes

Clear timing — ensure they understand duration and return time

Capture details — name, contact, payment

Monitor timing — stay on schedule

Check guest satisfaction — are guests enjoying themselves?

Handle issues quickly — address problems before they escalate

Communicate with team — stay connected via radio or phone

Visible timing — display clocks or announce time regularly

Buffer time — build in cushion for return to ship

Clear warnings — remind guests when it's time to head back

Transport coordination — ensure return transport is ready

Queue management — organise waiting guests

Clear communication — set realistic expectations

Efficient processing — speed up booking and check-in

Overflow plan — what happens if you reach capacity?

"We're fully booked for this time slot, but we have availability at..."

"Today we've reached our maximum, but we'd love to see you next time you're in port"

"Let me suggest some alternatives nearby..."

Understand port rules — parking, access, permitted activities

Maintain good relationships — port staff can help or hinder

Follow guidelines — comply with security and safety requirements

Driver briefing — clear instructions on pickup points

Signage — your business name visible to guests

Communication — drivers connected to your operations base

Backup vehicles — in case of breakdowns or extra demand

Warm goodbye — thank them for visiting

Confirm return — ensure they have time to reach the ship

Feedback request — quick verbal or digital feedback

Marketing materials — cards or brochures for future visits

Quick team meeting — what went well, what didn't?

Issue logging — document any problems for future reference

Recognition — thank team members for their efforts

Reset — prepare for normal operations or next cruise day

Guest numbers — record actual attendance

Revenue — capture sales and bookings

Feedback — log any comments or concerns

Incidents — document anything unusual

Map arrival times — when does each ship dock?

Plan peaks — anticipate when disembarkation waves overlap

Allocate resources — assign staff to different time periods

Consider early opening — first ship passengers arrive early

Plan for late close — last ship passengers may return late

Staff breaks — rotate team during long days

Sustain energy — food and hydration for your team

Prepare thoroughly — most problems come from poor preparation

Stay flexible — ships run late, weather changes, plans adjust

Communicate constantly — with your team, with guests, with partners

Watch the time — guests missing their ship is a disaster for everyone

Keep energy high — your team's enthusiasm affects guest experience

Learn and improve — each cruise day teaches you something new