Using the Event Scanner
The event scanner lets you check in attendees quickly by scanning the QR codes on their tickets. It works on any device with a camera — phone, tablet, or laptop.
Before the event
Set up scanner access
To use the scanner, you'll need access to the event:
Go to Events Management
Open your event
Click Event Scanner or Check-in
You'll see the scanner page
Test the scanner
Before your event, do a quick test:
Open the scanner on your device
Make sure your camera is working
Try scanning a test ticket (register yourself)
Verify the check-in records correctly
Share scanner access
If you have a team helping with check-in:
Share the scanner link with them
They'll need to authenticate with their Launchpad account
Alternatively, use the PIN/token for quick access
On the day
Opening the scanner
Go to your event in Events Management
Click Scanner or navigate directly to the scanner URL
Allow camera access when prompted
The scanner is ready
Scanning attendees
Ask the attendee to show their ticket QR code
Point your camera at the QR code
The scanner reads it automatically
You'll see one of these results:
Success (green):
Attendee name and ticket type displayed
"Checked In" confirmation
Scanner auto-resets after 3 seconds
Already checked in (yellow):
Warning that this ticket was already scanned
Shows when they were first checked in
Prevents duplicate check-ins
Invalid (red):
The QR code isn't valid for this event
Ask the attendee to verify their ticket
Manual search
Can't scan the QR code? Use manual search:
Click Manual Search or the search icon
Search by:
- Attendee name - Ticket number - Order number
Select the attendee from results
Click Check In
Undoing a check-in
Made a mistake? Undo a check-in:
Search for the attendee
Find them in the results
Click Undo Check-in
Confirm the action
Monitoring check-ins
The scanner shows real-time statistics:
Total registrations — how many people registered
Checked in — how many have arrived
Pending — how many haven't arrived yet
Check-in rate — percentage checked in
These numbers update live as you scan.
Tips for smooth check-ins
Use a tablet — bigger screen, easier to see
Good lighting — helps the camera read QR codes
Steady hands — hold the device still while scanning
Backup plan — have manual search ready for issues
Multiple devices — for large events, use several scanners
Test beforehand — make sure everything works before guests arrive
Troubleshooting
Camera not working
Check browser permissions for camera access
Try refreshing the page
Switch to a different browser
Ensure no other app is using the camera
QR code won't scan
Ask attendee to brighten their screen
Try manual search instead
Check if ticket is for this event
No internet connection
The scanner needs internet to verify tickets
Ensure you have a stable connection
Consider a mobile hotspot as backup
A smooth check-in sets the tone for a great event — practice with the scanner before the day.