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Event Registration Settings

Configure how people register for your events and what information you collect

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Event Registration Settings

Registration settings control who can sign up for your event, when they can register, and what information you collect from them.

Basic registration settings

Capacity

Set the maximum number of attendees:

  • Open your event in Events Management

  • Click Edit Event

  • Set the Capacity field

  • Save changes

Tips:

  • Include buffer for no-shows (typically 10-15%)

  • Consider venue capacity limits

  • Leave room for VIP or late additions

Registration window

Control when people can register:

  • Registration Opens — when sign-ups begin

  • Registration Closes — deadline for registration

Common approaches:

  • Open registration 4-6 weeks before the event

  • Close registration 24-48 hours before (allows time for preparation)

  • Keep registration open until event start (for casual events)

Approval required

Toggle manual approval for registrations:

When to use:

  • Curated or invite-only events

  • Limited capacity with high demand

  • Events requiring attendee screening

How it works:

  • Someone registers

  • You receive a notification

  • Review the registration in Events Management

  • Approve or decline

  • Attendee receives confirmation (if approved)

Custom registration questions

Collect additional information from registrants beyond their name and email.

Adding questions

  • Edit your event

  • Scroll to Custom Questions or Registration Form

  • Click Add Question

  • Configure your question:

Question types

  • Short Text — single-line answer (name, company, etc.)

  • Long Text — multi-line answer (dietary requirements, questions)

  • Single Select — choose one option from a list

  • Multi Select — choose multiple options

  • Checkbox — yes/no confirmation

  • Number — numeric input

  • Date — date picker

  • Email — validated email format

  • Phone — phone number

Question settings

  • Required — must answer to complete registration

  • Help Text — additional guidance shown below the question

  • Placeholder — example text shown in empty field

Common custom questions

For workshops:

  • What's your experience level with this topic?

  • What do you hope to learn?

  • Any accessibility requirements?

For networking events:

  • What industry are you in?

  • What are you looking to connect about?

  • Are you open to being contacted by other attendees?

For catered events:

  • Dietary requirements?

  • Food allergies we should know about?

For all events:

  • How did you hear about this event?

  • Would you like to join our mailing list?

Registration confirmation

Automatic emails

When someone registers, they receive:

  • Confirmation email with event details

  • Ticket/QR code for check-in

  • Calendar invitation (optional)

  • Reminder emails (if configured)

Customising confirmation

You can customise the confirmation message:

  • Edit your event

  • Find Confirmation Message

  • Add details like:

- What to bring - Parking information - Pre-event preparation - Contact details for questions

Waitlist settings

When your event reaches capacity:

Enabling waitlist

  • Edit your event

  • Enable Waitlist option

  • Set Waitlist Capacity (optional)

  • Save changes

How waitlist works

  • Event reaches capacity

  • New registrations join the waitlist

  • If a spot opens, next person in queue is notified

  • They have a set time to confirm (usually 24-48 hours)

  • If they don't confirm, next person is notified

See Event Waitlist Management for detailed guidance.

Group registrations

Enabling group bookings

Allow one person to register multiple attendees:

  • Edit your event

  • Find Group Registration settings

  • Set Maximum Group Size

  • Choose what information to collect per attendee

Group information options

  • Names only — just collect names for each attendee

  • Full details — email and custom questions for each person

  • Primary contact only — one set of details for the whole group

Registration page settings

Event visibility

  • Public — appears in event listings, anyone can register

  • Unlisted — only accessible via direct link

  • Private — requires authentication to view

Branding

Your event registration page uses your organisation's branding:

  • Logo

  • Colours

  • Contact details

Configure these in your Event Profile.

Testing your registration

Before promoting your event:

  • Open your event's public page

  • Complete a test registration

  • Check the confirmation email

  • Verify your custom questions work

  • Test on mobile devices

  • Cancel the test registration when done

Tips for better registration

  • Keep it short — only ask essential questions

  • Explain why — help people understand why you need information

  • Test thoroughly — complete the registration yourself

  • Mobile-friendly — many people register on phones

  • Clear dates — show registration deadline prominently

A smooth registration experience encourages more sign-ups — make it easy for people to say yes to your event.

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