Setting Up Your Account
Before you dive into managing your business, take a few minutes to set up your personal account. This ensures your details are correct and your account is secure.
Your profile settings
Your profile is your personal information within Launchpad — separate from your business profile.
How to update your profile
Go to Settings from the main menu
You'll land on the Profile tab
Update your details:
- Full name — how your name appears in Launchpad - Phone number — for account recovery and notifications - Timezone — ensures times display correctly for you
Click Save Changes
Uploading a profile photo
A profile photo helps your team identify you:
On the Profile page, click your avatar (or the placeholder)
Select Upload Photo
Choose an image from your computer
Adjust the crop if needed
Click Save
Setting your timezone
Getting your timezone right is important — it affects how dates and times appear throughout Launchpad.
Go to Settings
Find the Timezone dropdown
Select your timezone (e.g., "Australia/Sydney")
Click Save Changes
Security settings
Keeping your account secure protects your business data.
Changing your password
Go to Settings
Click the Security tab
Enter your current password
Enter your new password (twice to confirm)
Click Update Password
Choose a strong password:
At least 8 characters
Mix of letters, numbers, and symbols
Not used on other websites
Setting up two-factor authentication (2FA)
Setting up two-factor authentication (2FA)
Two-factor authentication adds an extra layer of security. When enabled, you'll need both your password and a code sent to your phone to sign in.
Go to Settings
Find Two-Factor Authentication
Click Enable 2FA
Enter your mobile phone number
Enter the verification code sent to your phone
Click Verify and Enable
We strongly recommend enabling 2FA for all accounts.
Notification preferences
Notification preferences
Control what notifications you receive:
Go to Settings
Toggle notifications on or off for:
Email notifications — updates via email - Push notifications — browser alerts - Marketing emails — news and tips from Tourism Accelerator - Weekly digest — summary of your activity