Downloading Certificates
Once you've earned a certificate, you can download it anytime. Keep copies for your records, print them for display, or share them digitally.
Finding your certificates
From the Learning hub
Go to Learning from the main menu
Click My Certificates or Achievements
You'll see all certificates you've earned
Click on any certificate to open it
From a completed program
Go to Learning
Open the completed program
Look for the Certificate section
Click to view your certificate
Downloading your certificate
As a PDF
Open your certificate
Click the Download button
Select PDF format
Choose where to save the file
The certificate downloads to your device
As an image
Open your certificate
Click Download
Select PNG or JPEG format
Save to your preferred location
Print-ready version
For high-quality printing:
Download the PDF version
Use a colour printer for best results
Print on quality paper or card stock
Consider professional printing for framing
Certificate details
What's included
Your certificate typically shows:
Your name — as registered in your account
Program name — the course you completed
Completion date — when you finished
Certificate number — unique identifier
Issuing organisation — who provided the training
Digital signature — authentication mark
Verifying authenticity
Certificates can be verified:
Via the certificate number
Through a verification link or QR code
By contacting the issuing organisation
Managing your certificates
Organising downloads
Keep your certificates organised:
Create a dedicated folder on your computer
Name files clearly (e.g., "Customer-Service-Certificate-2024.pdf")
Back up important certificates to cloud storage
Keep both digital and printed copies
Updating your name
If your name on the certificate is incorrect:
Update your profile with the correct name
Contact support to request a new certificate
A corrected certificate will be issued
Re-downloading certificates
You can download certificates as many times as needed:
Log into your Launchpad account
Go to your certificates
Download again anytime
Certificates remain available in your account indefinitely.
Using your certificates
For professional display
Frame and display in your office
Add to your business website
Include in marketing materials
For job applications
Attach to applications
Reference in your CV
Show during interviews
For compliance requirements
Submit to industry bodies
Provide for audits
Share with regulatory authorities
On LinkedIn
Go to your LinkedIn profile
Click Add profile section
Select Licences & Certifications
Enter the certificate details
Upload the certificate image if supported
Digital badges
What are digital badges?
Digital badges are shareable online credentials that:
Can be verified instantly
Display on social profiles
Link back to verification pages
Show detailed achievement information
Claiming your badge
Complete a badge-enabled program
Receive an email with badge claim instructions
Click the link to claim your badge
Add to your digital wallet or profile
Sharing badges
Open your badge from your account
Click Share
Choose your platform (LinkedIn, email, etc.)
Post or send your achievement
Troubleshooting
Certificate not appearing
Verify you've met all requirements
Check if processing time is needed
Refresh your browser
Contact support if it's been more than 48 hours
Download not working
Try a different browser
Disable popup blockers temporarily
Check your internet connection
Clear your browser cache
Wrong information on certificate
Note what's incorrect
Contact support with details
We'll issue a corrected certificate
Your certificates are proof of your dedication — keep them safe and share them proudly.