Program Completion Reports
Completion reports help you measure program success, report to stakeholders, and improve future programs.
Accessing completion reports
Go to Programs > Manage Programs
Select your program
Click the Reports tab
Choose Completion Report
Standard completion report
What's included
Summary statistics
Total enrolments
Completion rate (%)
Average time to complete
Certificate issuance rate
Completion breakdown
Completed on time
Completed late
In progress
Not started
Withdrawn
Assessment results
Average scores by assessment
Pass/fail rates
Most challenging assessments
Generating the report
Set the date range
Choose intake (or all intakes)
Select output format:
- View online — interactive dashboard - PDF — formatted report - Excel — raw data for analysis
Click Generate Report
Detailed participant report
For individual-level data:
Export options
Basic export
Participant name
Email
Organisation
Completion status
Completion date
Certificate issued (yes/no)
Detailed export All of the above plus:
Course-by-course completion
Assessment scores
Time spent per course
Number of login sessions
First and last activity dates
Using the data
This report is useful for:
Funding body reporting
Sending follow-up communications
Identifying high achievers
Analysing completion patterns
Certificate report
Track certificate issuance:
Go to Reports > Certificate Report
See:
- Total certificates issued - Certificates by program - Certificates by period - Pending certificates (completed but not issued)
Bulk certificate actions
Issue pending — issue all awaiting certificates
Resend — resend certificate emails
Download — bulk download certificate PDFs
Intake comparison report
Compare performance across intakes:
Metrics compared
Metric | Intake 1 | Intake 2 | Intake 3 |
Enrolled | 45 | 52 | 48 |
Completed | 38 | 41 | 44 |
Completion rate | 84% | 79% | 92% |
Avg. time | 28 days | 32 days | 25 days |
Satisfaction | 4.2/5 | 4.0/5 | 4.5/5 |
Using comparisons
Identify:
Which intake formats work best
Optimal cohort sizes
Seasonal patterns
Impact of changes you've made
Stakeholder reports
For funding bodies
Generate reports that meet funding requirements:
Go to Reports > Stakeholder Reports
Select report template (or create custom)
Include required fields:
- Participant demographics - Completion numbers - Geographic distribution - Business types represented
Add your commentary
Export in required format
For internal reporting
Quick summary reports for:
Monthly progress updates
Board presentations
Team meetings
Annual reviews
Scheduling automated reports
Set up recurring reports
Go to Reports > Scheduled Reports
Click New Schedule
Configure:
- Report type - Frequency (weekly, monthly, quarterly) - Recipients - Format
Save the schedule
Reports are automatically generated and emailed.
Analysing your data
Key questions to answer
Completion rates
What % of participants complete?
How does this compare to benchmarks?
Are rates improving over time?
Time to completion
How long does it really take?
Is the estimated duration accurate?
Where do people spend most time?
Drop-off points
Where do people stop?
Which courses have highest abandonment?
Can content be improved?
Assessment performance
Are assessments appropriately difficult?
Do scores correlate with completion?
Which topics need more support?
Making improvements
Use insights to:
Simplify difficult sections
Add more support resources
Adjust time estimates
Improve engagement at drop-off points
Refine intake scheduling
Good reporting reveals what's working — use data to continuously improve your programs.