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Creating Program Assessments

Design quizzes, assignments, and practical tasks to measure learning

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Creating Program Assessments

Assessments help participants check their understanding and demonstrate what they've learned. Well-designed assessments reinforce learning and provide valuable completion evidence.

Types of assessments

Quizzes

Best for: Checking knowledge retention

  • Multiple choice questions

  • True/false questions

  • Multiple select (choose all that apply)

  • Short answer

Assignments

Best for: Applying knowledge to real situations

  • Written submissions

  • Document uploads

  • Project work

  • Case study analysis

Practical tasks

Best for: Demonstrating hands-on skills

  • Complete a task in the real world

  • Submit evidence (photo, screenshot)

  • Self-assessment checklist

  • Peer review

Creating a quiz

Adding a quiz

  • Go to your course

  • Click Add Assessment > Quiz

  • Enter the quiz title

  • Set time limit (optional)

  • Configure settings

  • Add questions

Question types

Multiple choice

Question: Which is the most effective way to respond to a negative review?A) Ignore itB) Delete it if possibleC) Respond professionally and offer to resolveD) Argue your pointCorrect: C

True/False

Statement: You should respond to online reviews within 24-48 hours.Answer: TrueExplanation: Quick responses show you care about feedback.

Multiple select

Question: Which of the following are good practices for email marketing? (Select all that apply)☐ Buying email lists☑ Getting explicit consent☑ Including an unsubscribe option☑ Personalising subject lines☐ Sending daily emailsCorrect: B, C, D

Quiz settings

Attempts

  • Unlimited — learn through repetition

  • Limited (e.g., 3 attempts) — adds accountability

  • Single attempt — for formal assessment

Passing score

  • Set a percentage (e.g., 80%)

  • Or points threshold

  • Determines certificate eligibility

Question order

  • Fixed — same order for everyone

  • Randomised — different order each attempt

Feedback

  • Show correct answers immediately

  • Show after passing only

  • Don't show (for security)

Creating an assignment

Assignment setup

  • Click Add Assessment > Assignment

  • Enter title and instructions

  • Set submission requirements

  • Configure due date (if applicable)

  • Add marking criteria

Writing good instructions

Be specific about:
​

  • What to submit

  • Expected length/format

  • How it will be assessed

  • Due date and late policy


​Example:

Assignment: Customer Service Improvement PlanCreate a brief plan (1-2 pages) to improve customer service in your business.Include:One area you want to improveWhy you chose this areaThree specific actions you'll takeHow you'll measure success
Submit as PDF or Word document.Due: 14 days from today

Marking options

Self-marked Participant confirms completion. Good for:

  • Reflection exercises

  • Action planning

  • Evidence of doing

Facilitator-marked You or your team reviews and grades. Good for:

  • Complex submissions

  • Personalised feedback

  • Quality assurance

Auto-marked System checks against criteria. Good for:

  • Simple completions

  • Checklist submissions

Creating practical tasks

Task setup

  • Click Add Assessment > Practical Task

  • Describe the real-world activity

  • Explain how to submit evidence

  • Set verification method

Example practical tasks

For a social media course:

Task: Create and publish a social media postCreate a post promoting one of your products/experiences
Publish it to your business social media account
Take a screenshot showing the published post
Upload the screenshot hereYour post should include:
☐ Engaging image
☐ Compelling caption
☐ Call to action
☐ Relevant hashtags

For a customer service course:

Task: Respond to a reviewFind a recent online review of your business
Write a professional response
Post your response
Screenshot and uploadWe're looking for:
☐ Timely response
☐ Professional tone
☐ Addressing specific feedback
☐ Invitation to return

Assessment best practices

Design principles

Align with objectives Each assessment should test what you taught. Be clear Participants shouldn't struggle to understand what's asked. Be fair Test the learning, not trick questions. Be practical Relate to real tourism business situations.

Question writing tips

Avoid:

  • Double negatives

  • "All of the above" / "None of the above"

  • Obvious wrong answers

  • Ambiguous wording

Include:

  • Clear, concise language

  • Relevant scenarios

  • Feedback for wrong answers

  • Mix of difficulty levels

Setting appropriate difficulty

Knowledge check (easy) "What does CRM stand for?" Understanding (medium) "Why is it important to respond to negative reviews promptly?" Application (harder) "A customer complains about a tour being cancelled due to weather. Draft an appropriate response."

Reviewing assessment results

Quiz analytics

View:
​

  • Pass/fail rates

  • Average scores

  • Question-by-question analysis

  • Common wrong answers


Use this to identify content that needs improvement.

Assignment review

For facilitator-marked assignments:

  • Go to Assessments > Pending Review

  • Open submission

  • Read and assess

  • Add feedback comments

  • Assign grade/mark as complete

  • Submit review

Good assessments reinforce learning — design them to be meaningful, not just a hurdle to clear.

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