Viewing Campaign Analytics
Understanding what works — and what doesn't — helps you improve your marketing over time. Launchpad tracks your campaign performance so you can make informed decisions about where to focus your efforts.
Why analytics matter
See what works — identify your best-performing content
Improve over time — learn from past campaigns
Allocate resources — invest in what delivers results
Prove value — demonstrate marketing impact
Set benchmarks — track progress against goals
Accessing analytics
Go to Marketing from the main menu
Click Analytics or navigate to Marketing Analytics
View your performance dashboard
Dashboard overview
The analytics dashboard shows:
Overall performance — key metrics at a glance
Campaign summary — performance by campaign
Channel breakdown — results by marketing channel
Trends — performance over time
Top performers — your best content
Key metrics explained
Email metrics
Sent — total emails delivered
Open rate — percentage who opened the email
Click rate — percentage who clicked a link
Unsubscribes — people who opted out
Bounce rate — undeliverable emails
Good benchmarks for tourism:
Open rate: 20-30%
Click rate: 2-5%
Unsubscribe rate: under 0.5%
Social media metrics
Impressions — times your content was shown
Reach — unique people who saw your content
Engagement — likes, comments, shares
Engagement rate — engagement divided by reach
Click-throughs — clicks to your website
Good benchmarks:
Engagement rate: 1-5% depending on platform
Click-through rate: 0.5-2%
Website metrics
If connected to your website analytics:
Visitors — people who came to your site
Traffic sources — where visitors came from
Page views — pages they looked at
Time on site — how long they stayed
Conversions — bookings or enquiries
Campaign-specific metrics
For each campaign:
Goal progress — how close to your target
Total reach — people reached across all channels
Total engagement — interactions across channels
Conversions — bookings or actions attributed to campaign
ROI — return on investment (if spend is tracked)
Viewing campaign reports
Individual campaign reports
Go to Campaigns
Click on a campaign
Click View Report
The report shows:
Campaign timeline
Performance by channel
Top-performing content
Audience insights
Recommendations
Comparing campaigns
Go to Analytics
Click Compare Campaigns
Select campaigns to compare
View side-by-side performance
This helps you understand what made certain campaigns more successful.
Analysing email performance
Email campaign reports
Each email shows:
Delivery statistics
Open and click tracking
Link-by-link click data
Geographic data (where opened)
Device data (mobile vs desktop)
Understanding email engagement
High opens, low clicks — good subject line, weak content or CTA
Low opens — subject line needs work, or poor timing
High unsubscribes — content not matching expectations
High bounces — list quality issues
Improving email performance
Based on analytics:
A/B test subject lines
Try different send times
Improve call-to-action buttons
Segment for relevance
Clean your list regularly
Analysing social performance
Post-level analytics
For connected accounts, see:
Impressions and reach
Likes, comments, saves, shares
Profile visits from post
Website clicks
Follower growth
Content insights
Understand what resonates:
Best-performing content types
Optimal posting times
Top hashtags
Audience demographics
Platform comparison
Compare performance across:
Instagram
Facebook
LinkedIn
Other connected platforms
Using UTM tracking
UTM links help you track campaign effectiveness.
What are UTM links?
Special URLs that track where traffic comes from:
yourwebsite.com/book?utm_source=instagram&utm_medium=social&utm_campaign=summer2024
Creating UTM links
Go to UTM Links
Enter your destination URL
Add campaign parameters
Copy the generated link
Use in your marketing
Viewing UTM data
If connected to Google Analytics, UTM-tagged traffic shows:
Which campaigns drive traffic
Which platforms perform best
Conversion rates by source
Setting goals and benchmarks
Creating goals
Go to Analytics
Click Goals
Set targets for key metrics
Track progress over time
Useful goals
Increase email open rate to 25%
Grow Instagram engagement by 20%
Generate 50 website enquiries per month
Achieve 10% booking conversion from email
Reporting and exports
Download reports
Select the date range
Choose metrics to include
Click Export
Download as PDF or CSV
Scheduled reports
Set up automatic reports:
Click Schedule Report
Choose frequency (weekly, monthly)
Select recipients
Customise content
Tips for using analytics
Check regularly — weekly for active campaigns
Look for patterns — what consistently works?
Test and learn — try new things and measure
Focus on trends — not just individual data points
Connect to business outcomes — bookings matter most
Analytics turn guesswork into strategy — understand what works and do more of it.
