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Setting Product Requirements

Define prerequisites and requirements for your tourism products

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Setting Product Requirements

Requirements help customers understand if your product is right for them. Being upfront about prerequisites prevents disappointments and ensures everyone has a great experience.

Why requirements matter

Clear requirements:

  • Set appropriate expectations

  • Reduce unsuitable bookings

  • Improve customer satisfaction

  • Protect your business from liability

  • Help customers prepare properly

Types of requirements

Physical requirements

For active experiences, consider:

  • Fitness level — "Moderate fitness required for 2-hour bushwalk"

  • Swimming ability — "Must be a confident swimmer"

  • Mobility — "Able to climb 50 steps"

  • Health conditions — "Not suitable for those with heart conditions"

Age requirements

Specify age limits:

  • Minimum age — "Children must be 8 years or older"

  • Maximum age — "Participants must be under 65"

  • Supervision — "Children under 12 must be accompanied by an adult"

Group requirements

For products needing minimum numbers:

  • Minimum participants — "Minimum 2 people required"

  • Booking requirements — "Groups of 6 or more must book in advance"

Equipment and preparation

What customers need to bring or do:

  • Clothing — "Wear closed-toe shoes and sun protection"

  • Documents — "Bring photo ID and booking confirmation"

  • Preparation — "Complete online waiver before arrival"

How to add requirements

  • Go to Products from the main menu

  • Click on the product you want to update

  • Click Edit to enter edit mode

  • Navigate to the requirements or restrictions section

  • Add your requirements

  • Click Save

Writing effective requirements

Be clear and specific

Instead of vague requirements:

  • ❌ "Some fitness required"

  • ✅ "Must be able to walk 5km on uneven terrain over 3 hours"

Explain the reason

Help customers understand why:

  • "Minimum age 10 years — safety equipment doesn't fit younger children"

  • "Maximum weight 120kg — weight limit of the zipline harness"

Be honest but welcoming

Frame requirements positively:

  • ✅ "Perfect for those who enjoy moderate hiking"

  • ❌ "Not for unfit people"

Common requirement categories

Adventure activities

  • Age and weight limits

  • Physical fitness level

  • Swimming or other skills

  • Health conditions (pregnancy, back problems, etc.)

  • Appropriate clothing and footwear

Water activities

  • Swimming proficiency

  • Snorkelling or diving certification

  • Sea sickness considerations

  • Sun protection requirements

Accommodation

  • Minimum stay requirements

  • Check-in/out time compliance

  • Age restrictions (adults-only properties)

  • Pet policies

  • Smoking policies

Tours

  • Meeting point and time requirements

  • Language requirements

  • Documentation needed

  • Dietary notification timeframes

Displaying requirements

Requirements should be visible:

  • In your product description

  • On the booking page

  • In confirmation emails

  • At the point of sale

Consider grouping requirements:

  • Who can participate — age, fitness, health

  • What to bring — equipment, clothing, documents

  • How to prepare — waivers, notifications, arrive early

Handling exceptions

Some customers may ask about exceptions. Have a clear policy:

  • Can requirements be waived in certain circumstances?

  • Who makes that decision?

  • What documentation is needed?

Updating requirements

Review your requirements when:

  • Safety standards change

  • Equipment is updated

  • You receive feedback about unclear requirements

  • Regulations change

  • Your product evolves

Clear requirements protect both you and your customers — they're a sign of a professional operator.

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