Supporting Your Operators
Your operators are the heart of regional tourism, and your support can make a real difference to their success. As a regional manager, you're uniquely positioned to help them get the most from Tourism Accelerator. Here's how to be an effective support resource.
Understanding Operator Needs
Different operators need different kinds of support:
New Operators
Getting started with the platform
Creating their first listing
Understanding what makes a good profile
Building confidence with digital tools
Established Operators
Optimising their listings for better performance
Using analytics to improve
Participating in regional campaigns
Expanding their offerings
Struggling Operators
Identifying why engagement is low
Addressing listing quality issues
Finding motivation to stay active
Connecting with helpful resources
Proactive Support Strategies
Regular Check-ins
Build relationships through consistent contact:
Go to Operators in your regional dashboard
Sort by Last Active to identify quiet operators
Reach out to those who haven't logged in recently
Send a friendly message checking in and offering assistance
Listing Reviews
Help operators improve their presence:
Review operator listings periodically
Use the Listing Score as a starting point
Identify specific areas for improvement
Send constructive feedback with clear suggestions
Welcome New Operators
Make a great first impression:
Set up notifications for new operator approvals
Send a personal welcome message within 24 hours
Offer a brief orientation call if they'd like
Point them to helpful resources
Using Support Tools
Operator Messaging
Communicate directly through the platform:
Navigate to the operator's profile
Click Send Message
Write your message (keep it warm and helpful)
Track conversation history in Messages
Support Resources
Share helpful materials:
Go to Resources in your dashboard
Browse available guides, videos, and templates
Share relevant resources directly with operators
Request new resources if you identify gaps
Training Sessions
Organise group learning opportunities:
Navigate to Events > Training
Create a training session event
Choose a topic (listing optimisation, photography tips, etc.)
Invite relevant operators
Record sessions for those who can't attend
Common Support Scenarios
"I don't have time for this"
Many operators are time-poor. Help by:
Emphasising the low time investment needed
Showing quick wins they can achieve
Offering to walk them through tasks on a call
Highlighting the long-term benefits
"I'm not good with technology"
For less tech-confident operators:
Use simple, jargon-free language
Provide step-by-step instructions
Offer phone or video support
Reassure them that help is always available
"My listing isn't getting views"
When engagement is low:
Review their listing quality together
Check their photos and descriptions
Ensure categories are correct
Suggest participation in campaigns
"I don't know what to write"
Help with content creation:
Share examples of great listings
Provide writing prompts and templates
Suggest they describe their business as they would to a friend
Offer to review drafts before publishing
Building an Operator Community
Peer Connections
Help operators support each other:
Facilitate introductions between complementary businesses
Create opportunities for operators to share experiences
Highlight success stories to inspire others
Encourage collaboration on packages and trails
Recognition
Celebrate operator achievements:
Acknowledge listing improvements
Share positive visitor feedback
Feature top performers in communications
Consider regional awards or recognition programs
Tracking Your Support Efforts
Monitor your support activities:
Go to Reports > Support Activity
View metrics including:
- Messages sent to operators - Response rates and times - Training session attendance - Operator satisfaction scores
Identify trends and areas for improvement
When to Escalate
Some issues need additional help:
Technical problems: Contact platform support
Payment or billing queries: Direct to accounts team
Legal or compliance concerns: Involve appropriate authorities
Serious complaints: Follow escalation procedures
Your support transforms Tourism Accelerator from a platform into a community. When operators feel supported, they engage more, create better content, and ultimately deliver better experiences for visitors to your region.