Providing Stakeholder Access
Your regional tourism program involves multiple stakeholders who need varying levels of access to information and reports. Tourism Accelerator allows you to provide appropriate access while maintaining security and control. Here's how to manage stakeholder access effectively.
Understanding Access Levels
Different stakeholders need different permissions:
View-Only Access
Can view dashboards and reports
Cannot make changes or edits
Suitable for council members, board observers
Reporting Access
View-only plus report generation
Can create and export reports
Suitable for executives needing data
Contributor Access
Can add and edit content
Cannot approve operators or change settings
Suitable for marketing team members
Manager Access
Full regional management capabilities
Can approve operators, manage settings
Suitable for tourism managers
Administrator Access
Complete access including user management
Can add and remove other users
Limited to senior administrators
Accessing User Management
Navigate to your regional dashboard at
/regionalClick Settings in the left sidebar
Select Team & Access
View current users and their access levels
Adding a New Stakeholder
Inviting a User
Click Invite User
Enter their details:
- Email address - Full name - Organisation/role - Access level
Add a personal welcome message (optional)
Click Send Invitation
The stakeholder will receive an email with instructions to set up their account.
Setting Appropriate Access
Consider these factors when assigning access:
Role: What do they need to do?
Frequency: How often will they access the system?
Sensitivity: What data should they see?
Accountability: Who's responsible for their actions?
When in doubt, start with less access. You can always increase it later.
Managing Existing Users
Viewing User List
Your team list shows:
User name and email
Organisation/role
Access level
Last active date
Account status
Modifying Access
To change someone's access level:
Find the user in your list
Click on their entry
Select Edit Access
Choose the new access level
Click Save Changes
Notify the user of any changes to their access.
Removing Access
When someone no longer needs access:
Find the user in your list
Click on their entry
Select Remove Access
Confirm the removal
Their access is revoked immediately
Custom Permissions
For more granular control:
Creating Custom Roles
Go to Settings > Team & Access > Roles
Click Create Role
Name the role (e.g., "Marketing Viewer")
Select specific permissions:
- Dashboard views - Report access - Content sections - Operator information - Analytics data
Save the role
Applying Custom Roles
When inviting or editing a user
Select Custom Role as access level
Choose from your created roles
Save changes
Stakeholder Groups
Organise stakeholders for easier management:
Creating Groups
Go to Settings > Team & Access > Groups
Click Create Group
Name the group (e.g., "Council Representatives")
Add relevant users
Set group-wide permissions if desired
Using Groups
Groups help you:
Send communications to multiple stakeholders
Apply consistent access levels
Organise reporting distribution
Manage bulk permission changes
Security Best Practices
Account Security
Require strong passwords
Enable two-factor authentication when available
Encourage regular password updates
Review inactive accounts periodically
Access Reviews
Conduct regular access audits:
Go to Settings > Team & Access > Audit
Review all current access
Identify users who no longer need access
Check for appropriate access levels
Document your review
Activity Monitoring
Track what stakeholders do:
Go to Settings > Activity Log
View actions by user
Monitor for unusual activity
Export logs for records
Common Stakeholder Scenarios
Council Representatives
Typically need:
View-only access to dashboards
Access to regional performance reports
Visibility of operator counts and activity
Quarterly or annual report access
Board Members
Usually require:
Reporting access for board papers
Strategic dashboard views
Campaign performance summaries
Year-on-year comparisons
Marketing Partners
May need:
Contributor access for content
Campaign management tools
Media library access
Event management capabilities
Grant Administrators
Often require:
Reporting access for acquittals
Specific metric visibility
Export capabilities
Historical data access
Supporting Your Stakeholders
Onboarding
When adding new stakeholders:
Send a welcome message explaining what they can access
Provide a brief orientation or guide
Offer to walk them through the system
Share relevant documentation
Ongoing Support
Keep stakeholders engaged:
Send regular updates on what's new
Notify of relevant new features
Respond promptly to questions
Gather feedback on their needs
Effective stakeholder access management ensures everyone has the information they need while maintaining appropriate security and control over your regional data.