Email Notification Settings
Launchpad sends email notifications to keep you informed about bookings, team activity, and important updates. You can customise which notifications you receive to match your workflow.
Types of notifications
Launchpad notifications fall into several categories:
Booking notifications
New bookings — when customers book your products
Booking modifications — when bookings are changed
Booking cancellations — when bookings are cancelled
Payment received — when payments are processed
Upcoming bookings — reminders about tomorrow's bookings
Team notifications
Team member added — when someone joins your organisation
Team member removed — when someone leaves
Task assignments — when tasks are assigned to you
Mentions — when you're mentioned in comments
Business notifications
New enquiries — when potential customers reach out
CRM activity — updates about clients and contacts
Event registrations — when people register for events
System notifications
Account updates — important changes to your account
Security alerts — suspicious activity warnings
Platform updates — new features and improvements
Billing notifications — subscription and payment updates
Managing your notifications
Accessing notification settings
Go to Settings from the main menu
Click Notifications
You'll see all available notification categories
Or go directly to Settings > Notifications.
Turning notifications on or off
For each notification type:
Find the notification category
Toggle the switch to turn it On or Off
Changes save automatically
Email frequency options
Some notifications offer frequency choices:
Instant — receive immediately when events occur
Daily digest — one summary email per day
Weekly digest — one summary email per week
Off — no emails for this category
Choose the frequency that suits your workflow.
Recommended settings
For business owners
Keep these enabled for complete visibility:
All booking notifications (instant)
Payment notifications (instant)
Security alerts (instant)
Team changes (instant)
Daily digest for CRM activity
For team members
Consider these settings:
Task assignments (instant)
Mentions (instant)
Daily digest for bookings
Weekly digest for business updates
For occasional users
Minimise interruptions with:
Security alerts only (instant)
Weekly digest for everything else
Managing notification overload
If you're receiving too many emails:
1. Review your current settings
Go to Settings > Notifications and audit each category. Ask yourself: "Do I need to know this immediately?"
2. Switch to digests
For non-urgent notifications, switch from instant to daily or weekly digests.
3. Turn off non-essential alerts
If you never act on certain notifications, turn them off.
4. Use in-app notifications instead
Many notifications also appear in your Launchpad dashboard. You might not need the email version.
Team notification settings
If you manage a team, note that:
Each team member controls their own notification preferences
You cannot change another team member's settings
New team members start with default settings
Encourage team members to customise their preferences
Ensuring you receive notifications
Check your spam folder
If notifications aren't arriving:
Check your spam or junk folder
Mark Launchpad emails as "not spam"
Add [email protected] to your contacts
Verify your email address
Go to Settings > Profile
Confirm your email address is correct
Update it if needed
Check email filters
If you use email rules or filters, ensure they're not redirecting Launchpad emails.
Notification types explained
Instant notifications
Sent immediately when an event occurs. Use for:
Time-sensitive information
Actions requiring immediate response
Security-related alerts
Digest notifications
Consolidated into a single email sent at a scheduled time. Use for:
Informational updates
Activity summaries
Non-urgent notifications
The right notification settings help you stay informed without feeling overwhelmed.