Payment Settings
Payment settings control how customers pay for your products and experiences. Configuring these correctly ensures smooth transactions and proper financial tracking.
Overview of payment settings
Your payment configuration includes:
Payment gateway — the service that processes card payments
Accepted methods — which payment types you accept
Currency settings — your operating currency
Invoice settings — how invoices are generated
Tax configuration — GST and tax handling
Accessing payment settings
Go to Settings from the main menu
Click Payments
You'll see your current payment configuration
Or go directly to Settings > Payments.
Payment gateway
A payment gateway securely processes credit and debit card transactions. Launchpad integrates with Stripe as the primary payment processor.
Current status
In Payment Settings, you'll see:
Connected — your payment gateway is set up and active
Not connected — you need to connect a payment gateway
Pending — your gateway connection is being verified
Connecting a payment gateway
See Connecting Stripe for detailed setup instructions.
Accepted payment methods
Configure which payment methods customers can use:
Online payments
Credit cards — Visa, Mastercard, American Express
Debit cards — most bank-issued cards
Digital wallets — Apple Pay, Google Pay (where supported)
Offline payments
Bank transfer — direct deposit to your account
Cash on day — payment at time of service
Invoice — payment after service
Configuring payment methods
Go to Settings > Payments
Find the Payment Methods section
Toggle each method on or off
Set any method-specific options
Click Save Changes
Currency settings
Your operating currency
Launchpad supports Australian Dollars (AUD) as the primary currency. Your currency affects:
How prices are displayed
Invoice formatting
Financial reporting
Payment processing
Multi-currency
If you serve international customers:
Your base prices remain in AUD
Customers may see converted estimates
Payments typically process in AUD
Exchange rates are handled by the payment gateway
Deposit and payment terms
Deposits
Require partial payment upfront:
Go to Settings > Payments
Find Deposit Settings
Enable deposits if desired
Set the deposit percentage (e.g., 25%, 50%)
Choose when the balance is due
Save your changes
Balance payments
Configure when remaining balances are due:
Before service — payment required before the booking date
On arrival — payment collected when customer arrives
After service — invoice sent after completion
Payment reminders
Automatic reminders help collect outstanding payments:
Enable payment reminders
Set reminder timing (e.g., 7 days before due)
Customise reminder email templates
Payment confirmation
Automatic confirmations
When a payment is received:
Customer receives a payment receipt
Booking status updates automatically
You receive a notification (if enabled)
Manual confirmations
For offline payments:
Go to the booking
Click Record Payment
Enter payment details
The booking updates to reflect the payment
Refund settings
Processing refunds
When you need to refund a customer:
Open the booking
Click Refund
Enter the refund amount
Confirm the refund
Refunds process through the same gateway that took the payment.
Refund policies
Configure your standard refund terms:
Go to Settings > Payments
Find Refund Policy
Set your terms (e.g., "Full refund if cancelled 7 days before")
These display to customers during booking
See Booking Policies for more on cancellation terms.
Transaction fees
Understanding fees
Payment processors charge fees for transactions:
Stripe — typically 1.75% + $0.30 per transaction
Fees vary by card type and transaction volume
International cards may have higher fees
Fee handling
Choose how to handle transaction fees:
Absorb fees — you pay the fees (most common)
Pass to customer — add fees to customer total
Payouts
When you receive money
Funds from customer payments:
Are held by the payment gateway
Transfer to your bank on a schedule
Typically arrive in 2-7 business days
Payout schedule
Configure your payout preferences in your Stripe dashboard:
Daily — receive funds every business day
Weekly — receive accumulated funds weekly
Monthly — receive funds once per month
Security
Payment security features
Launchpad payments include:
PCI compliance — secure card handling standards
Encryption — all payment data is encrypted
Fraud protection — automatic suspicious activity detection
Secure storage — card details stored safely by Stripe
Your responsibilities
To maintain security:
Never ask customers for card details over email
Only access payment settings on secure networks
Report suspicious activity immediately
Proper payment settings create a smooth booking experience for your customers and reliable income for your business.