Billing History
Your billing history shows all transactions related to your Launchpad subscription. Access invoices, download receipts, and keep track of your payments for accounting and tax purposes.
Accessing billing history
Go to Settings from the main menu
Click Billing
Find the Billing History or Payment History section
Or go directly to Settings > Billing and scroll to history.
What's in your billing history
Transaction list
Your history shows:
Date — when the transaction occurred
Description — what the charge was for
Amount — the transaction total
Status — paid, pending, or failed
Invoice — link to download
Transaction types
Common entries you'll see:
Subscription charges
Monthly or annual plan payments
Plan upgrades (prorated amounts)
Add-ons
Additional team seats
Extra features or storage
One-time charges
Setup fees
Custom development
Adjustments
Credits applied
Refunds issued
Prorated changes
Viewing invoice details
Opening an invoice
Find the transaction in your history
Click View Invoice or the invoice number
The invoice opens showing full details
Invoice information
Each invoice includes:
Your details
Business name
ABN (if provided)
Billing address
Launchpad details
Company information
ABN
Transaction details
Invoice number
Invoice date
Due date
Payment status
Line items
Description of each charge
Quantity
Unit price
Total
Totals
Subtotal
GST (if applicable)
Total amount
Amount paid
Downloading invoices
Individual invoices
Find the invoice in billing history
Click Download or the PDF icon
Save the PDF to your device
Bulk download
To download multiple invoices:
Select the invoices you want (if available)
Click Download Selected
Receive a zip file with all invoices
For your accountant
Export invoices for bookkeeping:
Download the invoices you need
Share with your accountant
Or give your accountant limited Launchpad access
Understanding charges
Monthly subscription
Your regular subscription payment:
Charged on the same date each month
Amount matches your plan price
Plus any additional seats or add-ons
Annual subscription
Yearly subscription payment:
Charged once per year
Often includes a discount vs monthly
Prorated if you upgrade mid-year
Prorated charges
When you change plans mid-cycle:
You're credited for unused time on the old plan
You're charged for remaining time on the new plan
The net amount appears as a single charge
Example:
If you upgrade from $50/month to $100/month halfway through the billing period, you'd be credited $25 and charged $50, for a net charge of $25.
Credits
Credits reduce future charges:
Appear as negative amounts
Applied to next invoice
May come from refunds, promotions, or adjustments
Receipt vs invoice
Invoice
An invoice is a request for payment:
Issued before or at time of charge
May show as "pending" initially
Becomes a receipt when paid
Receipt
A receipt confirms payment:
Shows payment was successful
Includes payment method used
Suitable for expense claims
GST and tax invoices
Australian GST
Launchpad invoices include:
GST-inclusive pricing
GST amount shown separately
Launchpad's ABN for your records
Tax invoice requirements
Our invoices meet Australian tax invoice requirements:
Supplier details and ABN
Date of issue
Description of supply
GST amount
Total amount
Using for tax purposes
Keep invoices for:
Business expense deductions
GST credit claims
Tax record keeping (7 years)
Managing billing issues
Payment failed
If a payment failed:
The invoice shows "Failed" or "Unpaid"
Update your payment method
Try processing again
Contact support if issues persist
Incorrect charge
If a charge seems wrong:
Review the invoice details
Check for plan changes or add-ons
Contact support with the invoice number
We'll investigate and adjust if needed
Requesting a refund
For refund requests:
Contact support with your invoice number
Explain the situation
We'll review your request
Refunds appear as credits or bank refunds
Updating billing information
Business details
Keep your billing details current:
Go to Settings > Billing
Find Billing Details or Business Information
Update your:
- Business name - ABN - Billing address
Save changes
Future invoices will use the updated information.
Adding your ABN
Include your ABN on invoices:
Go to billing settings
Enter your 11-digit ABN
Save changes
ABN appears on future invoices
Exporting billing data
Export options
Export your billing data for records:
Go to billing history
Click Export or Download
Choose format:
- PDF (invoices) - CSV (transaction list)
Select date range
Download the file
What's included in exports
CSV exports contain:
Transaction date
Description
Amount
Status
Invoice number
PDF exports contain:
Full invoice documents
All details for accounting
Billing notifications
Email receipts
Receive email confirmations:
Go to notification settings
Enable billing notifications
Receive emails for:
- Successful payments - Failed payments - Upcoming renewals
Payment reminders
Get reminded before charges:
Upcoming subscription renewal
Credit card expiration
Plan changes taking effect
Troubleshooting
Can't find an invoice
If an invoice is missing:
Check the date range in your filter
Look for pending or failed status
Contact support with transaction details
Invoice won't download
If downloads fail:
Try a different browser
Check your download settings
Try again later
Contact support if issues continue
Incorrect business details
If your details are wrong on an invoice:
Update your billing information
Future invoices will be correct
Contact support if you need a corrected historical invoice
Keep your billing history organised for smooth accounting and tax compliance.