Team Management Overview
Running a successful tourism operation often means working with a team. Whether you have a small crew of two or a larger team across multiple locations, Launchpad gives you the tools to manage everyone effectively.
Why team management matters
Good team management helps you:
Share the workload — let staff handle bookings, customer enquiries, and daily operations
Maintain control — decide who can access what parts of your business
Stay organised — know exactly who's doing what across your operation
Protect your business — limit access to sensitive information and settings
Accessing team management
Click your profile icon in the top right corner
Select Settings from the dropdown
Click Team in the settings menu
Or navigate directly to Settings > Team.
What you can do
Build your team
Invite new team members to join your organisation
Set up their access before they even sign in
Track pending invitations and resend if needed
Control access with roles
Assign roles that match each person's responsibilities
Use built-in roles (Owner, Admin, Manager, Staff) or create custom roles
Set granular permissions for fine-tuned control
Manage your team
Deactivate members temporarily when needed
Remove members who've moved on
Transfer ownership if your business changes hands
Stay informed
Review team activity to see what's happening
Configure notifications so the right people get the right alerts
Understanding your team list
Your team page shows everyone in your organisation:
Column | What it shows |
Name | Team member's full name |
Their login email address | |
Role | Their assigned role (Owner, Admin, etc.) |
Status | Active, Pending, or Deactivated |
Last Active | When they last signed in |
Team member statuses
Active — can sign in and access Launchpad
Pending — invited but hasn't accepted yet
Deactivated — account suspended but not deleted
Who can manage the team?
Team management requires appropriate permissions:
Action | Who can do it |
View team list | All roles |
Invite members | Owner, Admin |
Assign roles | Owner, Admin |
Remove members | Owner, Admin |
Transfer ownership | Owner only |
Tips for effective team management
Start with clear roles — define what each person needs to do before inviting them
Use the right role level — don't give more access than necessary
Review regularly — check your team list periodically for outdated accounts
Keep ownership current — ensure the right person holds the Owner role
A well-organised team is the foundation of a successful tourism operation.