Team Member Profiles
Each team member in Launchpad has a profile that shows their details, role, and activity. Understanding how to view and manage these profiles helps you keep your team organised.
Viewing a team member's profile
Go to Settings > Team
Click on a team member's name in the list
Their profile opens showing all their details
Profile information
A team member's profile includes several sections:
Basic details
Field | Description |
Full name | Their name as displayed across Launchpad |
The email address they use to sign in | |
Phone | Contact phone number (optional) |
Job title | Their position in your organisation |
Profile photo | Their avatar shown on bookings and comments |
Role and access
Field | Description |
Role | Their assigned role (Owner, Admin, Manager, Staff, or custom) |
Permissions | Any custom permission overrides |
Status | Active, Pending, or Deactivated |
Locations | Which locations they can access (if applicable) |
Activity information
Field | Description |
Joined | When they accepted their invitation |
Last active | When they last signed in |
Invited by | Who sent their invitation |
Editing a team member's profile
As an Owner or Admin, you can edit most profile fields:
Open the team member's profile
Click Edit Profile
Update the fields you want to change:
- Name - Job title - Phone number
Click Save Changes
What you cannot edit
Email address — the team member must change this themselves
Password — only the team member can reset this
Profile photo — only the team member can upload this
Editing your own profile
To update your own details:
Click your profile icon in the top right
Select My Profile
Click Edit Profile
Update your information:
- Full name — how you appear to your team - Email — requires verification if changed - Phone — for urgent contact - Job title — your position - Profile photo — click to upload a new image
Click Save Changes
Changing your email address
Go to My Profile
Click Change Email
Enter your new email address
Enter your password to confirm
Click Update Email
Check your new email for a verification link
Click the link to confirm
Your sign-in email updates once verified.
Uploading a profile photo
Go to My Profile
Click on your current photo or the placeholder
Select an image from your device
Crop and adjust as needed
Click Save
Photo tips:
Use a clear headshot
Square images work best
Keep file size under 5MB
Formats: JPG, PNG, or GIF
Team member status
Each profile shows one of three statuses:
Active
The member can sign in and use Launchpad
They appear in team lists and can be assigned to bookings
This is the normal, working state
Pending
An invitation was sent but not yet accepted
They cannot sign in yet
You can resend or cancel the invitation
Deactivated
The member's account is suspended
They cannot sign in
Their historical data is preserved
They can be reactivated later
Viewing permissions
To see exactly what a team member can access:
Open their profile
Click the Permissions tab
View their effective permissions by category
This shows:
Permissions from their role
Any custom overrides applied to their account
The combined result of both
Profile actions
From a team member's profile, you can:
Action | Available to |
Change Role | Owner, Admin |
Edit Permissions | Owner, Admin |
Deactivate | Owner, Admin |
Remove | Owner, Admin |
Resend Invitation | Owner, Admin (for pending members) |
Searching team members
To find a specific person:
Go to Settings > Team
Use the search box at the top
Type their name or email
Click on them to view their profile
Filtering the team list
Filter by status or role:
Go to Settings > Team
Use the filter dropdowns:
- Status — Active, Pending, or Deactivated - Role — Any standard or custom role - Location — Specific location (if applicable)
Exporting team data
To export your team list:
Go to Settings > Team
Click Export in the top right
Choose your format (CSV or Excel)
The file downloads to your device
The export includes:
Names and emails
Roles and statuses
Join dates and last active times
Privacy considerations
Team members can see basic details of other team members
Only Owners and Admins can view full profiles
Personal contact details may be hidden based on settings
Activity logs are only visible to Owners and Admins
Complete, up-to-date profiles make it easy to stay connected with your team.