Deactivating Team Members
Sometimes you need to temporarily suspend a team member's access without permanently removing them. Deactivation is perfect for leave, investigations, or seasonal breaks.
When to deactivate vs remove
Situation | Action |
Parental or extended leave | Deactivate |
Seasonal worker off-season | Deactivate |
Pending investigation | Deactivate |
Temporary suspension | Deactivate |
Left the organisation permanently | |
Never coming back |
What happens when you deactivate
When a team member is deactivated:
They cannot sign in — immediate access revocation
Their data is preserved — bookings, notes, and history remain
They disappear from active lists — no longer appear in booking assignments
They keep their profile — ready to reactivate when needed
They're not billed — deactivated members don't count toward your team limit
How to deactivate a team member
Go to Settings > Team
Find the team member in the list
Click on their row to open their profile
Click the three dots menu
Select Deactivate Account
Choose a reason (optional but recommended):
- Extended leave - Seasonal break - Pending investigation - Other (with notes)
Click Deactivate
The member is immediately deactivated.
Notifying the team member
Launchpad does not automatically notify deactivated members. Consider:
Inform them personally before deactivating (for planned leave)
Use HR processes for sensitive situations
Document the reason in their profile notes
Viewing deactivated members
Deactivated members don't show in the default team list. To see them:
Go to Settings > Team
Click the Status filter
Select Deactivated
All deactivated members are now visible
Reactivating a team member
When someone returns from leave or is cleared to work:
Go to Settings > Team
Filter by Deactivated status
Find the team member
Click on their profile
Click Reactivate Account
Confirm by clicking Reactivate
They can immediately sign in with their existing credentials.
After reactivation
When someone is reactivated:
They use their existing email and password
Their role and permissions are restored
They can see their historical bookings and data
They may need to refresh their browser or sign in again
Bulk deactivation
For seasonal operations with multiple seasonal staff:
Go to Settings > Team
Select the checkbox next to each person to deactivate
Click Bulk Actions
Select Deactivate Selected
Choose a reason
Click Deactivate All
All selected members are deactivated at once.
Deactivation and bookings
When you deactivate someone:
Future bookings assigned to them
A warning appears showing upcoming bookings
You can reassign these before deactivating
Or deactivate and reassign later
Past bookings
Historical records remain unchanged
Reports still show their name
Data integrity is preserved
Deactivation and billing
Deactivated members:
Don't count toward your team size limit
Free up seats for new invitations
Can be reactivated without using a new seat
Check your subscription for current team limits.
Security considerations
Deactivation is an immediate security measure:
Access revoked instantly — no waiting period
Active sessions ended — they're signed out everywhere
API access disabled — any integrations stop working
Password unchanged — ready for reactivation
For security concerns, consider also:
Reviewing their recent activity in the activity log
Changing any shared passwords they may have known
Revoking access to any external systems
Deactivation vs password reset
Need | Solution |
Prevent all access | Deactivate |
Secure a potentially compromised account | Deactivate + password reset on reactivation |
Someone forgot their password | Password reset (don't deactivate) |
Common questions
Can deactivated members see their data?
No. They cannot sign in at all, so they cannot access any data.
What if I deactivate the wrong person?
Simply reactivate them immediately. There's no penalty or delay.
Can I deactivate an Admin?
Yes, Owners can deactivate Admins. Admins can deactivate Managers and Staff.
Can I deactivate the Owner?
No. The Owner cannot be deactivated. If the Owner is leaving, transfer ownership first.
Do deactivated members receive notifications?
No. All email notifications stop immediately upon deactivation.
Record keeping
When you deactivate someone, Launchpad records:
Who performed the deactivation
When it occurred
The reason selected (if provided)
Any notes added
View this in the team activity log.
Deactivation keeps your team current while preserving everything for when they return.