Removing Team Members
When a team member permanently leaves your organisation, you can remove them from Launchpad. This is different from deactivation — removal is permanent.
Deactivate or remove?
Scenario | Recommendation |
Employee resigned or was terminated | Remove |
Contractor finished their contract | Remove |
Seasonal staff between seasons | |
Extended leave (parental, sabbatical) | |
Unsure if they'll return | Deactivate first |
What happens when you remove a member
Removing a team member:
Revokes all access — they cannot sign in to your organisation
Preserves their data — bookings and records they created remain
Updates attributions — their name stays on historical records
Frees up a seat — the slot can be used for a new team member
Cannot be undone — they'd need a new invitation to rejoin
Before you remove
Take these steps before removing someone:
1. Reassign their responsibilities
Review any bookings assigned to them
Transfer customer relationships to other team members
Hand over ongoing projects or tasks
2. Export any needed information
Their personal notes that might not be in the system
Knowledge they hold about customers or processes
3. Consider deactivation first
If there's any chance they'll return, deactivate instead. You can always remove them later.
4. Follow your HR processes
Ensure removal aligns with your organisation's offboarding procedures.
How to remove a team member
Go to Settings > Team
Find the team member in the list
Click on their row to open their profile
Click the three dots menu
Select Remove from Organisation
Review the confirmation screen:
- Number of bookings that will need reassignment - Any pending items requiring attention
Type the team member's name to confirm
Click Remove Permanently
The member is immediately removed.
Removing pending invitations
For people who never accepted their invitation:
Go to Settings > Team
Filter by Pending status
Find the invitation
Click the three dots menu
Select Cancel Invitation
This invalidates their invitation link immediately.
What happens to their data
Bookings they created
Remain in the system
Show their name as the creator
Can be reassigned to other team members
Customer records they managed
Stay linked to customers
Historical notes and interactions preserved
New team members can take over
Activity log entries
Their past actions remain logged
Historical accountability maintained
Audit trail preserved
Personal login credentials
Deleted from your organisation
Cannot be recovered
They'd need a fresh invitation to rejoin
Removing Admins
Owners can remove Admins:
Consider the impact on operations
Ensure another Admin is available
Follow the standard removal process
Admins cannot remove other Admins or the Owner.
You cannot remove...
Person | Why not |
Yourself | Contact another Admin or Owner |
The Owner | Ownership must be transferred first |
The last Admin | At least one Admin must remain |
After removal
Immediate security steps
Change any shared passwords they knew
Review API keys and integrations they set up
Update any external systems they accessed
Check for any scheduled actions they created
Administrative steps
Reassign any remaining bookings
Update customer records as needed
Inform the team of the change
Update any documentation mentioning them
Bulk removal
For removing multiple people at once:
Go to Settings > Team
Select the checkbox next to each person
Click Bulk Actions
Select Remove Selected
Review the summary
Confirm by typing "REMOVE"
Click Remove All
Use this carefully — it cannot be undone.
If they want to rejoin
If a removed team member needs to come back:
They cannot recover their old account
You must send a new invitation
They'll need to set up a new password
Their role and permissions start fresh
Their historical data is still there, just not linked to their new account
Common questions
Will removing them delete their bookings?
No. Bookings are preserved. Only their access is removed.
Can they still access customer data?
No. All access ends immediately upon removal.
What if I made a mistake?
Removal cannot be undone. You'll need to invite them again as a new team member.
Do they get notified?
No automatic notification is sent. Follow your organisation's offboarding process.
What about their linked accounts?
If they joined your organisation with an existing Launchpad account, they'll still have that account — just no longer access to your organisation.
Record keeping
Launchpad records:
Who removed the team member
When the removal occurred
The team member's details at time of removal
View this in the team activity log.
A clean team list means clear responsibilities and better security for your business.