When a tourism operator needs your skills, they'll send you a job assignment offer. This guide explains how to review these offers and accept the ones that work for you.

When an operator wants to book you for work, you'll receive an assignment offer. This offer includes all the details you need to decide whether the job is right for you.

You'll be notified of new assignment offers through:

We recommend responding to offers promptly, as operators often need to confirm their staffing quickly.

Sign in to your Contractor Portal at /contractor

Look for the Pending Assignments section on your dashboard

Click on an assignment to view the full details

Each assignment offer includes: This table is not viewable on this platform. Please use a browser to view this article.

Once you've reviewed the details and decided to take the job:

Click the Accept Assignment button

Review the confirmation summary

Click Confirm to finalise your acceptance

You'll receive a confirmation email with all the assignment details. The assignment will now appear in your Upcoming Assignments section on your dashboard.

Once you've accepted an assignment:

The operator is notified immediately

The assignment is confirmed in your schedule

You may receive additional information from the operator

The time is automatically blocked in your availability calendar

Take a moment to check:

Your availability — Are you genuinely free during the entire assignment time?

Travel requirements — Can you get to the location on time?

Qualifications — Do you have any certifications or equipment the assignment requires?

Other commitments — Have you checked for conflicts with other bookings?

You can accept multiple assignments as long as they don't overlap. The system will alert you if you try to accept an assignment that conflicts with an existing commitment.

Some assignment offers have an expiry time. If the operator needs to confirm their team quickly, you'll see a countdown showing how long you have to respond. After this time, the offer may be withdrawn and sent to another contractor.

If you need more information before accepting:

Use the Ask a Question option on the assignment details page

Your message will be sent directly to the operator

Wait for their response before making your decision

This keeps all communication in one place and ensures you have the information you need to make an informed decision.

After accepting, you can view all your upcoming work: