Updating Your Profile
Your contractor profile is your professional presence in the Tourism Accelerator. A complete and current profile helps operators find you for suitable work and ensures smooth communication and payments.
Why Your Profile Matters
A well-maintained profile:
Helps operators find contractors with the right skills
Ensures you receive relevant job offers
Keeps your payment details accurate
Makes communication seamless
Builds trust with tourism operators
Accessing Your Profile
Sign in to the Contractor Portal at
/contractorClick on your name or profile picture in the top navigation
Select Edit Profile from the dropdown menu
Profile Sections
Your profile is organised into several sections. Let's go through each one.
Personal Information
This section includes your basic details:
Field | Description |
Full Name | Your legal name as it appears on official documents |
Preferred Name | What you'd like operators to call you |
Email Address | Your primary contact email |
Phone Number | Your mobile number for urgent communications |
Profile Photo | A professional headshot helps operators recognise you |
Note: Use a clear, professional photo where your face is visible. This helps operators identify you on-site.
Contact Preferences
Choose how you'd like to be contacted:
Email notifications — Assignment offers, approvals, and updates
SMS alerts — Urgent notifications and reminders
In-app notifications — Updates visible when you sign in
You can enable or disable each type depending on your preferences.
Work Preferences
Help operators match you with suitable work:
Work types — Select the kinds of work you're interested in (tours, events, hospitality, etc.)
Travel radius — How far you're willing to travel for assignments
Preferred locations — Specific areas or venues you prefer
Minimum hours — The shortest assignment you'll accept
Maximum hours — The most hours you can work in a day or week
Being specific about your preferences means more relevant offers and fewer declines.
Payment Details
Ensure you get paid correctly and on time:
Navigate to the Payment Details section of your profile
Enter or update your bank account information:
- Account name (must match your legal name) - BSB number - Account number
Double-check all details before saving
Click Save Payment Details
Important: Incorrect payment details can delay your earnings. Verify this information carefully.
Emergency Contact
Add an emergency contact for safety:
Contact name
Relationship
Phone number
This information is shared with operators in case of emergency during an assignment.
Uploading a Profile Photo
A good profile photo:
Shows your face clearly
Is recent and looks like you
Has good lighting
Uses a neutral or professional background
To upload or change your photo:
Click on the photo area in your profile
Select Upload New Photo
Choose an image from your device
Crop if needed
Click Save
Saving Your Changes
After making any updates:
Review your changes at the bottom of the page
Click Save Profile
You'll see a confirmation message when saved successfully
Changes take effect immediately and are visible to operators.
Keeping Your Profile Current
We recommend reviewing your profile:
When your contact details change
When you move to a new address
When your work preferences change
When you gain new qualifications
At least once every few months
An up-to-date profile shows operators that you're engaged and professional.
Privacy and Your Information
Your profile information is shared with operators only as needed:
Always visible: Name, photo, qualifications, work preferences
Visible when booked: Contact details, emergency contact
Never shared: Payment details (used only for payments)
You control your own profile and can update it at any time.