Adding Qualifications
Your qualifications showcase your professional skills and certifications to tourism operators. Many assignments require specific qualifications, so keeping this section up to date is essential for receiving relevant work offers.
Why Qualifications Matter
Adding your qualifications helps you:
Get matched with jobs that require your certifications
Stand out to operators looking for qualified contractors
Demonstrate your professionalism and commitment
Ensure compliance with industry requirements
Avoid being offered work you're not qualified to do
Types of Qualifications
The Contractor Portal supports various qualification types:
| Type | Examples |
|------
|----------|
| Licences | Driver's licence, heavy vehicle licence, forklift licence |
| Certifications | First Aid, RSA (Responsible Service of Alcohol), Working with Children |
| Industry Qualifications | Tour guiding certificates, hospitality certificates |
| Language Skills | Fluency in additional languages for tour guiding |
| Safety Training | White card, maritime safety, adventure activity certifications |
| Specialised Skills | Wine knowledge, local history expertise, outdoor leadership |
Accessing Your Qualifications
Sign in to the Contractor Portal at
/contractorNavigate to your profile
Click on the Qualifications tab or section
You'll see your current qualifications listed
Adding a New Qualification
To add a qualification:
Click Add Qualification
Select the qualification type from the dropdown
Enter the qualification name
Add the issuing organisation
Enter the date obtained
Add the expiry date (if applicable)
Upload supporting documentation (certificate, card, or licence)
Click Save Qualification
Required Information
Field | Required | Notes |
Qualification Type | Yes | Select from the list |
Qualification Name | Yes | Official name as on certificate |
Issuing Organisation | Yes | Who issued the qualification |
Date Obtained | Yes | When you received it |
Expiry Date | If applicable | Leave blank for non-expiring qualifications |
Document Upload | Recommended | Proof of qualification |
Uploading Documentation
Many operators require proof of qualifications. To upload:
Click Upload Document next to the qualification
Select the file from your device (PDF, JPG, or PNG)
Ensure the document is legible and shows all relevant details
Click Upload
Tips for good uploads:
Photograph or scan the entire document
Ensure text is readable
Keep file sizes reasonable (under 5MB)
Use clear, focused images
Managing Expiry Dates
Some qualifications expire and need renewal. The portal helps you track these:
Upcoming expiries — You'll receive reminders before qualifications expire
Expired qualifications — These are flagged and may limit available assignments
Renewal updates — Update the expiry date and upload new documentation when you renew
Expiry Notifications
You'll receive notifications:
30 days before a qualification expires
7 days before expiry
When a qualification has expired
Update your qualifications promptly to avoid interruptions to your work.
Important: Expired qualifications may limit the assignments you are offered. Keep your expiry dates up to date.
Editing a Qualification
To update an existing qualification:
Find the qualification in your list
Click the Edit button (pencil icon)
Make your changes
Click Save Changes
Common updates include:
Adding a new expiry date after renewal
Uploading updated documentation
Correcting information
Removing a Qualification
If a qualification is no longer relevant:
Find the qualification in your list
Click the Remove button
Confirm the removal
Note: Removing a qualification may affect your eligibility for certain assignments.
Verification Process
Some qualifications may require verification:
You add the qualification with documentation
The qualification shows as Pending Verification
An administrator reviews the documentation
Once verified, the status changes to Verified
Verified qualifications give operators confidence in your credentials.
Common Qualifications for Tourism Contractors
Depending on your role, consider adding:
Tour Guides:
First Aid certification
Working with Children Check
Tour guide certification
Language proficiencies
Hospitality Staff:
RSA (Responsible Service of Alcohol)
Food handling certificate
First Aid certification
Event Staff:
First Aid certification
Manual handling training
Crowd management certification
Drivers:
Appropriate driver's licence class
Passenger transport accreditation
First Aid certification
Need Help?
If you're unsure which qualifications to add or having trouble with uploads, contact support through the help centre. We're here to help you showcase your professional credentials effectively.