Managing Contractor Notifications

Stay informed about new opportunities and important updates without being overwhelmed. The Contractor Portal lets you customise your notification preferences to suit your work style.

Why Notifications Matter

Timely notifications help you:

Respond quickly to new assignment offers
Never miss urgent updates from operators
Track timesheet approvals and payments
Stay aware of qualification expiry reminders
Keep on top of schedule changes

Types of Notifications

The Contractor Portal sends several types of notifications:

| Notification Type | What It Tells You |
|------

-------------|-------------------|
| New Assignment Offers | When an operator wants to book you |
| Assignment Updates | Changes to confirmed assignments |
| Assignment Reminders | Upcoming work reminders |
| Timesheet Updates | Approval status of your submitted hours |
| Payment Notifications | When payments are processed |
| Qualification Reminders | When certifications are expiring |
| System Announcements | Important platform updates |

Notification Channels

You can receive notifications through multiple channels:

Email Notifications

Detailed notifications sent to your registered email address. Best for:

Non-urgent updates you can review later
Detailed information about assignments
Records you want to keep

SMS Notifications

Short text messages to your mobile phone. Best for:

Urgent assignment offers that need quick response
Last-minute schedule changes
Time-sensitive reminders

In-App Notifications

Alerts visible when you sign in to the portal. Best for:

General updates and announcements
Reviewing notifications at your convenience
Accessing details with one click

Accessing Notification Settings

Sign in to the Contractor Portal at /contractor
Click on your profile name in the navigation
Select Notification Settings from the menu
You'll see all your notification preferences

Customising Your Preferences

For each notification type, you can choose which channels to use:

Assignment Notifications

Setting	Email	SMS	In-App
New offers	On/Off	On/Off	Always On
Assignment changes	On/Off	On/Off	Always On
Reminders	On/Off	On/Off	Always On
Cancellations	On/Off	On/Off	Always On

Recommendation: Enable SMS for new offers so you can respond quickly.

Timesheet Notifications

Setting	Email	SMS	In-App
Approval updates	On/Off	Off	Always On
Queries from operators	On/Off	On/Off	Always On

Recommendation: Enable email for approval updates to keep records.

Payment Notifications

Setting	Email	SMS	In-App
Payment processed	On/Off	On/Off	Always On
Payment details	On/Off	Off	Always On

Recommendation: Enable email for payment confirmations.

Reminder Notifications

Setting	Email	SMS	In-App
Qualification expiry	On/Off	Off	Always On
Upcoming assignments	On/Off	On/Off	Always On
Timesheet reminders	On/Off	Off	Always On

Setting Quiet Hours

If you don't want to receive SMS notifications at certain times:

Go to Notification Settings
Find the Quiet Hours section
Set your preferred start and end times
SMS notifications during these hours will be held until quiet hours end

Note: Urgent notifications from operators may still come through during quiet hours.

Email Digest Options

Instead of individual emails, you can receive a summary:

Go to Notification Settings
Find the Email Digest section
Choose your preference:

- Individual emails — Receive each notification separately - Daily digest — One summary email each day - Weekly digest — One summary email each week

Individual emails are recommended for assignment offers to ensure quick response.

Managing Notification Overload

If you're receiving too many notifications:

Review your availability — If you're marked as available when you're not, you'll receive offers you need to decline
Refine work preferences — Narrower preferences mean fewer irrelevant offers
Use digest settings — Consolidate less urgent notifications
Disable low-priority channels — Keep essential notifications, disable duplicates

Troubleshooting Notification Issues

Not Receiving Email Notifications

Check your spam or junk folder
Verify your email address in your profile
Add the Tourism Accelerator domain to your contacts
Check that email notifications are enabled

Not Receiving SMS Notifications

Verify your mobile number in your profile
Check that SMS notifications are enabled
Ensure your phone can receive SMS
Check you're not in quiet hours

Notifications Delayed

SMS and email may have slight delays
In-app notifications are typically instant
Check your internet connection for in-app notifications

Saving Your Preferences

After making changes:

Review your selected preferences
Click Save Notification Settings
You'll see a confirmation message
Changes take effect immediately

Best Practices

Enable SMS for offers — Quick responses lead to more confirmed work
Use email for records — Keep important notifications for reference
Review regularly — Adjust settings as your work patterns change
Don't disable everything — You might miss important opportunities