Cruise Manager Overview
The Cruise hub helps you track cruise ship arrivals, manage port information, and capitalise on shore excursion opportunities. If your region receives cruise visitors, this tool helps you prepare and maximise each arrival.
What's in the Cruise hub?
Cruise Dashboard
Your Cruise dashboard shows:
Upcoming arrivals — ships arriving soon
Recent arrivals — past visits
Port status — your connected ports
Arrivals
Track ship arrivals:
See arrival dates and times
Know which ships are coming
Understand passenger numbers
Plan your operations
Ports
Manage cruise port information:
Port profiles and details
Berth information
Local context
Services available
Cruise Alerts
Stay informed:
Get notified about arrivals
Receive schedule changes
Set your preferences
Understanding cruise tourism
The opportunity
Cruise passengers:
Have limited time ashore
Are looking for local experiences
Often travel in groups
May return as independent travellers
The challenge
Making the most of cruise visits requires:
Knowing when ships arrive
Understanding passenger profiles
Being ready to serve quickly
Coordinating with port authorities
Getting started
Step 1: Set up your cruise alerts
Go to Settings
Select which ports interest you
Choose your notification preferences
Save your settings
Step 2: Review upcoming arrivals
Go to Cruise Arrivals
See what ships are scheduled
Note arrival dates and times
Plan your capacity
Step 3: Prepare your offerings
For each significant arrival:
Ensure capacity for passengers
Brief your staff
Prepare any special offerings
Coordinate with partners if needed
Working with arrivals
Viewing arrival details
Each arrival shows:
Ship name — which vessel is visiting
Arrival date and time — when they dock
Departure time — when they leave
Passenger capacity — maximum passengers
Port — which port they're visiting
Planning for arrivals
Use arrival information to:
Schedule appropriate staffing
Prepare for passenger volumes
Time your marketing
Coordinate with other operators
Cruise alerts
Get notified about arrivals:
Alert types
New arrivals added — when ships are scheduled
Schedule changes — if times change
Cancellations — if visits are cancelled
Setting preferences
Go to Cruise Alert Settings
Choose which ports to monitor
Select notification frequency
Save your preferences
Tips for cruise tourism
Time is precious — passengers have limited hours ashore
Groups are common — be ready for coordinated bookings
Location matters — proximity to port is an advantage
First impressions count — these visitors might return
Partner up — collaborate with other operators for packages
Cruise visitors can become loyal customers — prepare for each arrival and make it count.