Zapier Integration
Zapier connects Launchpad to over 5,000 other apps, allowing you to automate workflows without any coding. When something happens in Launchpad (like a new booking), Zapier can automatically trigger actions in other apps (like sending an SMS or adding to a spreadsheet).
What is Zapier?
Zapier is an automation platform that:
Connects apps — link Launchpad to tools you already use
Automates workflows — set up "if this, then that" rules
Saves time — eliminate repetitive manual tasks
Requires no coding — build automations with a visual interface
Each automation is called a "Zap" — a connection between two or more apps.
Why use Zapier with Launchpad?
Zapier extends Launchpad's capabilities:
Custom notifications — SMS alerts, Slack messages, team updates
Data backup — copy booking data to Google Sheets or Airtable
CRM sync — update Salesforce, HubSpot, or other CRMs
Task creation — add to-dos in Trello, Asana, or Monday.com
Custom integrations — connect apps Launchpad doesn't integrate with directly
Before you start
You'll need:
A Zapier account (free plans available)
Owner or admin access in Launchpad
Ideas for what you want to automate
Connecting Launchpad to Zapier
Go to Settings from the main menu
Click Integrations
Find Zapier in the Automation section
Click Connect to Zapier
Copy your Launchpad API key (you'll need this in Zapier)
Click the link to open Zapier
In Zapier, search for "Launchpad" and add it as a connected app
Paste your API key when prompted
Authorise the connection
Understanding Zaps
Each Zap has:
Trigger — the event that starts the automation
Action — what happens when the trigger fires
Example Zap
Trigger: New booking in Launchpad Action: Send SMS via Twilio
When someone books, they automatically receive a text message confirmation.
Available Launchpad triggers
Events in Launchpad that can start a Zap:
Booking triggers
New Booking — when a booking is created
Booking Updated — when booking details change
Booking Cancelled — when a booking is cancelled
Booking Completed — when the experience has occurred
Customer triggers
New Customer — when a new customer record is created
Customer Updated — when customer information changes
Payment triggers
Payment Received — when a payment is processed
Refund Issued — when a refund is completed
Popular Zap ideas
Notification Zaps
Trigger | Action | Result |
New Booking | Send SMS (Twilio) | Text confirmation to customer |
New Booking | Slack message | Alert your team |
Booking Tomorrow | Send email (Gmail) | Reminder to customer |
Data management Zaps
Trigger | Action | Result |
New Booking | Add row to Google Sheets | Backup booking data |
New Customer | Create HubSpot contact | Sync to CRM |
Booking Completed | Create Typeform survey | Collect feedback |
Task management Zaps
Trigger | Action | Result |
New Booking | Create Trello card | Task for preparation |
Booking Tomorrow | Add Todoist task | Day-before checklist |
Booking Cancelled | Create Asana task | Follow-up action |
Marketing Zaps
Trigger | Action | Result |
Booking Completed | Add to Mailchimp campaign | Post-visit email |
New Customer | Create Facebook Custom Audience | Retargeting |
Building your first Zap
Step 1: Start in Zapier
Log in to Zapier
Click Create Zap
Search for "Launchpad" as your trigger app
Step 2: Choose your trigger
Select an event (e.g., "New Booking")
Connect your Launchpad account
Test the trigger to pull sample data
Step 3: Set up your action
Choose your action app (e.g., Slack)
Select the action (e.g., "Send Channel Message")
Connect your account for that app
Map fields from Launchpad to the action
Step 4: Map your data
Use Launchpad data in your action:
Customer name
Booking date and time
Product name
Payment amount
Contact details
Step 5: Test and activate
Test your Zap with sample data
Review the result
Turn on your Zap
Advanced Zapier features
Multi-step Zaps
Chain multiple actions together:
New Booking triggers...
Add to Google Sheets, then...
Send Slack notification, then...
Create calendar event
Filters
Only run actions when conditions are met:
Only notify for bookings over $500
Only create tasks for specific products
Only sync customers from certain regions
Formatter
Transform data between apps:
Format dates correctly
Calculate values
Extract parts of text
Paths
Create conditional workflows:
If booking is tomorrow → send reminder
If booking is next week → add to preparation list
Troubleshooting
Zap not triggering
Check your Zap is turned on
Verify the Launchpad connection is active
Test the trigger manually in Zapier
Check if the event actually occurred in Launchpad
Wrong data being sent
Review your field mapping in Zapier
Check you're using the correct Launchpad fields
Test with fresh sample data
Update mappings if Launchpad fields have changed
Connection errors
Reconnect Launchpad in Zapier
Generate a new API key if needed
Check your Launchpad subscription is active
Verify API access is enabled
Action not completing
Check the connected app is working
Verify your account permissions
Review error messages in Zapier
Test the action app independently
Best practices
Start simple — build basic Zaps before complex ones
Test thoroughly — use test mode before going live
Name clearly — use descriptive Zap names
Monitor regularly — check your Zap history for errors
Document your Zaps — keep notes on what each does
Zapier pricing
Zapier offers several plans:
Free — 100 tasks/month, single-step Zaps
Starter — more tasks, multi-step Zaps
Professional — advanced features, more apps
Team — collaboration features
Choose based on your automation needs.
Disconnecting Zapier
To disconnect:
Go to Settings > Integrations
Find Zapier
Click Disconnect
Also disable or delete Zaps in Zapier directly
Disconnecting stops all Zaps from running.
Zapier turns repetitive tasks into automated workflows — start small and watch your efficiency grow.