Creating a Program
As a regional manager, you can create training programs to help tourism operators in your region develop their skills and grow their businesses.
Before you begin
You'll need:
Regional manager access in Launchpad
A clear idea of your program's objectives
Content ready (or a plan to add it later)
How to create a program
Go to Programs from the main menu
Click Manage Programs (or access via your regional dashboard)
Click Create Program
Fill in the program details
Basic information
Program name Choose a clear, descriptive name that tells operators what they'll learn. Good examples:
"Digital Marketing Essentials for Tourism"
"Customer Service Excellence Program"
"Sustainability in Tourism Certification"
Description Write a compelling summary that answers:
What will participants learn?
Who is this program for?
What outcomes can they expect?
Program type Select the format:
Self-paced — participants complete at their own speed
Cohort-based — participants progress together through intakes
Blended — combination of online and in-person elements
Program settings
Visibility
Public — visible to all operators in your region
Private — only visible to invited participants
Draft — hidden while you build content
Enrolment
Open — anyone can enrol
Application required — you approve each enrolment
Invitation only — you invite specific participants
Duration Set an expected completion timeframe to help participants plan.
Adding content
After creating the basic program, add your learning content:
Click Add Course to create course modules
Structure courses into logical sections
Add lessons, resources, and assessments
Set completion requirements
See Adding Courses to a Program for detailed instructions.
Program structure
A well-organised program typically includes:
Program
├── Course 1: Introduction
│ ├── Lesson 1.1: Welcome
│ ├── Lesson 1.2: Overview
│ └── Quiz: Check your understanding
├── Course 2: Core Skills
│ ├── Lesson 2.1: Fundamentals
│ ├── Lesson 2.2: Practical application
│ └── Assignment: Apply what you've learned
└── Course 3: Advanced Topics
├── Lesson 3.1: Deep dive
└── Final Assessment
Setting up certificates
If your program awards a certificate:
Go to Program Settings > Certificates
Toggle Enable Certificate
Upload your certificate template or use the default
Set completion requirements (all courses, minimum score, etc.)
Add any accreditation details
Publishing your program
When you're ready to launch:
Review all content is complete
Test the learner experience yourself
Change visibility from Draft to Public
Click Publish Program
Your program is now available for enrolment.
Tips for successful programs
Keep it focused
One clear learning objective per course
Bite-sized lessons (10-15 minutes each)
Practical, applicable content
Engage your learners
Mix content types (video, text, interactive)
Include real-world examples from tourism
Add discussion prompts
Support completion
Send reminder emails for inactive participants
Celebrate milestones
Provide clear next steps
Managing your program
Once published, you can:
Great programs transform operators — take time to design learning experiences that make a real difference.