Viewing Participant Progress
Track how your participants are progressing through programs so you can offer support where needed and celebrate successes.
Accessing progress data
Program-level view
Go to Programs > Manage Programs
Select your program
Click the Participants tab
View the progress overview
Intake-level view
For cohort-based programs:
Select your program
Click the Intakes tab
Choose the intake
Click Participants
Understanding the progress dashboard
Overview metrics
At a glance, see:
Total enrolled — number of participants
Active — engaged in the last 7 days
Completed — finished the program
At risk — no activity in 14+ days
Average progress — overall completion percentage
Progress chart
Visual breakdown showing:
Not started (0%)
In progress (1-99%)
Completed (100%)
Engagement trends
Track activity over time:
Daily/weekly logins
Lessons completed
Assessment submissions
Time spent learning
Individual participant progress
Finding a participant
Use the search bar to find by name or email
Or filter the list by:
- Progress (percentage ranges) - Last active (date ranges) - Completion status - Organisation
Participant detail view
Click a participant to see:
Progress summary
Overall completion percentage
Courses completed / total
Time spent in program
Days since enrolment
Course breakdown Each course shows:
Status (not started, in progress, completed)
Lessons completed
Assessment scores
Time spent
Activity timeline Recent actions:
Lessons viewed
Assessments submitted
Resources downloaded
Certificates earned
Notes Add private notes about this participant (e.g., "Needs extra support with Module 3").
Identifying participants who need support
At-risk indicators
Watch for:
Indicator | What it means |
No activity 7+ days | Losing momentum |
Far behind cohort | Struggling to keep up |
Failed assessment | May need help |
Multiple incomplete courses | Potentially overwhelmed |
Repeated login without progress | Confused or stuck |
Taking action
For inactive participants:
Send a personalised check-in email
Offer a phone call to discuss barriers
Extend deadlines if appropriate
For struggling participants:
Identify where they're stuck
Offer additional resources
Connect them with peer support
Consider alternative assessments
Exporting progress data
Quick export
Click Export on the participants list
Choose format (CSV or Excel)
Download the file
Export includes:
Participant name and email
Organisation
Enrolment date
Progress percentage
Completion status
Last activity date
Detailed reports
For comprehensive data:
Go to Reports > Program Reports
Select your program
Choose Participant Progress Report
Set date range and filters
Generate and download
Progress notifications
Automated alerts
Set up notifications for:
Participants who haven't started after X days
Participants with no activity for X days
Participants who complete the program
Participants who fail assessments
Configuring alerts
Go to Program Settings > Notifications
Enable the alerts you want
Set thresholds (e.g., 7 days inactive)
Choose delivery method (email, in-app)
Bulk actions
Send message to group
Filter participants (e.g., "In progress")
Select all or choose specific participants
Click Send Message
Write and send your message
Update multiple participants
Select participants
Click Bulk Actions
Choose action:
- Extend deadline - Move to different intake - Mark as complete - Send reminder
Regular progress monitoring helps you catch issues early and support participants to success.