Updating Program Content

Programs evolve. Here's how to update content safely while participants are mid-program.

When to update content

Good reasons to update

Fixing errors or typos
Adding clarification based on questions
Updating outdated information
Improving based on feedback
Adding new resources

Consider carefully

Major structural changes
Removing content participants have started
Changing assessment criteria
Altering completion requirements

Making content updates

Editing lessons

Go to your program > Courses
Select the course
Click the lesson to edit
Make your changes
Click Save

Changes are live immediately for new viewers.

What participants see

Change type	Existing participants	New participants
Text fix	See immediately	See new version
New lesson	Appears in course	Appears in course
Removed lesson	May affect completion	Never see it
Reordered content	May be confusing	See new order

Safe update practices

Minor updates (low risk)

These are generally safe to make anytime:

Fixing typos and grammar
Clarifying confusing sentences
Adding helpful tips
Updating links
Adding supplementary resources

Moderate updates (communicate)

Consider notifying participants:

Adding new lessons
Updating significant content
Changing resource documents
Adding new examples

How to communicate:

Use the announcement feature
Explain what changed and why
Note if they need to revisit content

Major updates (plan carefully)

For significant changes:

Changing assessment questions
Restructuring courses
Removing content
Changing completion requirements

Best approach:

Apply to new intakes only
Keep current intake on existing version
Or extend deadlines and notify participants

Versioning your program

Creating a new version

For major overhauls:

Go to Program Settings
Click Create New Version
Make your changes to the new version
Keep the old version for current participants
New enrolments go to the new version

Managing multiple versions

Track which intake uses which version
Plan migration path for ongoing participants
Archive old versions when no longer needed

Updating assessments

Changing quiz questions

Adding questions: Safe to do — participants who completed won't be affected. Removing questions: May affect incomplete attempts — consider carefully. Changing correct answers: Avoid if anyone has already attempted. If necessary:

Review affected submissions
Update grades manually if needed
Communicate with affected participants

Changing passing scores

If you lower the passing score:

Previously failed attempts may now pass
Run a grade recalculation if needed

If you raise the passing score:

Don't apply retroactively
Apply to new attempts only

Handling feedback

Common feedback scenarios

"This section is confusing"

Note specific feedback
Review the content objectively
Add clarification or examples
Consider a video explanation

"This is outdated"

Verify the accuracy issue
Update with current information
Add a "last updated" note
Thank the participant

"This assessment is too hard"

Review pass rates
Check if content adequately prepares
Consider adding practice questions
Adjust difficulty if warranted

Tracking changes

Keep a changelog:

Date of change
What was changed
Why
Who approved

This helps with auditing and future reference.

Communicating updates

Announcement template

Hi everyone,We've made some improvements to [Course Name] based on your feedback.What's changed:Added more examples in Lesson 3Clarified the assessment instructionsUpdated the resource links
What you need to do:
If you've completed this course, no action neededIf you're currently working on it, the changes will helpIf you haven't started, you'll see the improved version
Thanks for your feedback — it helps us make this program better for everyone.[Your name]

Thoughtful updates improve the experience — communicate changes clearly to avoid confusion.