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Processing Cash Payments

Handle cash transactions confidently with proper procedures for receiving payment, calculating change, and maintaining accurate records.

Hayden Zammit Meaney avatar
Written by Hayden Zammit Meaney
Updated today

Processing Cash Payments

Cash remains a popular payment method, especially for walk-in customers and smaller purchases. This guide covers how to handle cash transactions smoothly and keep your till balanced.

Processing a Cash Payment

Once you've added all items to the cart:

Step 1: Select Cash Payment

  • Review the cart total

  • Click the Cash payment button

  • The cash payment screen opens

Step 2: Enter Amount Received

  • Type the amount the customer has given you

  • Use the quick-select buttons for common amounts ($20, $50, $100)

  • The system automatically calculates change due

Example:

  • Sale total: $47.50

  • Customer gives: $50.00

  • Change due: $2.50

Step 3: Confirm and Complete

  • Verify the change amount is correct

  • Click Complete Sale

  • Count out the change to the customer

  • The till drawer opens (if connected)

Step 4: Provide Receipt

  • A receipt prompt appears

  • Choose Print Receipt or Email Receipt

  • If the customer doesn't need a receipt, click No Receipt

Cash Handling Best Practices

Receiving Cash

  • Count notes in front of the customer

  • Place the customer's cash on the till ledge (not in the drawer) until change is given

  • State the amount received aloud: "That's fifty dollars"

Giving Change

  • Count change back to the customer from the sale amount up

  • Start with coins, then notes

  • State the total as you hand over change: "And two-fifty makes fifty"

Till Management

  • Keep notes facing the same direction

  • Larger denominations at the back of the drawer

  • Regularly remove excess cash to a secure location

Recording Cash Accurately

Tourism Accelerator tracks your cash transactions automatically:
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  • Each cash sale is recorded with the exact amount received and change given

  • Your expected till balance updates in real-time

  • Discrepancies are flagged during end-of-day reconciliation


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Handling Exact Change

When a customer pays the exact amount:

  • Enter the sale total as the amount received

  • Change will show as $0.00

  • Click Complete Sale

Mixed Denomination Payments

Customers sometimes pay with a mix of notes and coins:

  • Accept all the cash first

  • Count the total carefully

  • Enter the combined amount in the payment screen

  • Process as normal

What If You Don't Have Enough Change?

If your till is running low on change:

  • Apologise to the customer

  • Offer to process as a card payment instead

  • Or ask a colleague to provide change from another till

  • Consider doing a cash drop and float top-up during quiet periods

Cash Float Setup

Start each day with a consistent cash float:

  • Count your opening float before the first sale

  • Record the opening balance in the system

  • This establishes your baseline for reconciliation

To record your opening float:

  • Go to Point of Sale > Till Settings

  • Click Open Till

  • Enter your float amount for each denomination

  • Click Confirm

Cash Drops During the Day

For security, remove excess cash periodically:

  • Click Cash Management in the POS menu

  • Select Cash Drop

  • Count and enter the amount being removed

  • Store cash securely

  • The expected till balance adjusts accordingly

Troubleshooting

The till drawer won't open

  • Check the drawer is connected properly

  • You can manually open most drawers with a key

  • Contact support if the issue persists

I entered the wrong amount received

  • If you haven't completed the sale, click Cancel and re-enter

  • If completed, the transaction is recorded but your till will balance at end-of-day

Customer disputes the change

  • Politely recount the change together

  • If there's a genuine error, adjust and note it

  • Significant discrepancies should be reported to a manager

Next Steps

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